Associate Director

1 month ago

Gosford, Australia NSW Government -Department of Customer Service Full time

**Associate Director Strategic Planning and **Development
- Ongoing**

**Flexible location-role can be based in Sydney / Bathurst / Gosford**

**Hybrid working options available and all flexible working arrangements considered including part-time, part-year and job-share**

An exciting Ongoing opportunity has arisen for an Associate Director, Strategic Planning & Development to join the NSW Telco Authority, a rapidly growing part of Digital.NSW within the Department of Customer Service.

The role leads the Strategic Planning & Development team within the Strategy & Innovation business unit of the NSW Telco Authority You will be an experienced individual and play a key role in leading and managing a diverse and high functioning team in the delivery of strategic programs and initiatives to ensure alignment with the organisation’s priorities and objective. You will demonstrate proficiency in managing multiple small teams and will have a great eye for detail and plenty of team spirit.

You will be joining a friendly, fast-paced, dynamic team comprising of two business case squads and a corporate strategy and prioritisation team that will uplift capability for current and future business case development opportunities. By enabling NSWTA to deliver key business cases that support delivery of the Operational Communications Strategy, this will ensure that the necessary digital portfolio, funding, and priorities are in place to support a world class customer-centric digital government.

Opportunities this exciting don't come around often. Don't let this one pass you by

**In this role you will**:

- Provide expert, strategic advice to senior leaders and other key customers and stakeholders on service improvements, strategic programs, and emerging program issues and risks, to inform evidence-based decision making and drive improved customer outcomes
- Lead the development, planning, implementation, and evaluation of organisational strategic programs and initiatives, identifying interdependencies and leveraging resources to maximise efficiencies and achieve desired outcomes
- Provide direction and expert advice to customers and stakeholder on strategic initiatives and programs to ensure compliance with all statutory and legal requirements and delivery of required outcomes
- Manage customer and stakeholder relationships through effective communication, collaboration, negotiation, and issues management to ensure effective engagement throughout strategy development and implementation
- Oversee, influence and contribute to the corporate strategy, new policy proposals and business cases to ensure they enable delivery of strategic outcomes in line with organisational and government priorities
- Facilitate workshops and deliver presentations to influence, educate and inform senior leaders and influential stakeholders throughout all stages of strategy development and implementation
- Maintain awareness of relevant issues, policy obligations, insights, challenges, industry trends and practices and opportunities to identify, pursue, evaluate, recommend, and deliver innovative solutions that optimise outcomes and contribute to best practice in line with organisational and government priorities

**To be successful in this role you will demonstrate**:

- Outstanding communication and interpersonal skills
- Strong experience in establishing and maintaining key relationships both internally and externally
- Strong multi-tasking and organisational skills
- Strong analysis and negotiation skills
- Sound knowledge and understanding of business case development process and government processes
- The ability to keep abreast of relevant issues, trends and developments in an environment of evolving change

**What we need from you**:
An updated CV and a brief cover letter outlining how your skills and experience are aligned to the role.

About NSW Telco Authority

We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.

NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.

We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.

NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.

We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating oppo

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