Service Manager

2 weeks ago


Hassall Grove, Australia Zeolla Solutions (recruiter) Full time

**COMPANY**: Anu Australia

**POSITION**: Service Manager

**LOCATION**: Richmond, NSW.

**SALARY**: $70,000- $75,000 P/A

Anu Australia is a wholly family owned and operated business established in 2010 and has proven to be a high-quality service provider in New South Wales.

We are a commercial cleaning service provider committed to excellence in the cleaning industry standards and premium customer care.

We are currently seeking to employ a full-time Service Manager for our busy business located in Richmond, NSW.

**KEY RESPONSIBILITIES**:

- Supervise the on-site cleaners to ensure high cleaning standards are being maintained across all sites and all staff is presentable in company supplied uniforms
- Actively promote a positive and safe work environment and ensuring compliance with occupational health and safety regulations
- Managing the relationship and communication with the client and all stakeholders, ensuring the work project is delivered to their satisfaction
- Managing and adjusting for any changes in work project scope, project and variations financial budget
- Maintain implemented policies, programs and procedures concerning customer relations and services provided
- Arrange for new staff uniforms and replacement uniforms as required
- Liaise with on-site building managers and concierge staff on matters that require attention with respect to cleaning operations
- Arrange for the laundry of cleaning cloths in company supplied machine on-site
- Arrange for repair of company owned equipment as required
- Manage waste management requirements across all sites
- Overall management of site rosters including roster compliance, leave coverage and ensuring each site has an appropriate level of trained support personnel, staffing needs and shift coverage needs are met
- Planning and organizing product ranges and combinations, inventory levels, and service standards
- Training, mentoring and motivate employees to high levels of performance
- Provide employees with direction, feedback and performance appraisals
- Oversee and maintain detailed records of service work by the service team
- Responding to general cleaning, periodical, preventative and emergency incidents or queries
- Building and maintain effective client relationships, managing client requests
- Ensure provision of high level customer service to client

**REQUIREMENTS**:

- Australian Citizens and permanent residents encouraged to apply.
- Minimum AQF Associate Degree, Advanced Diploma or Diploma in business, administration, or related field.
- Minimum 3 years of proven work experience in the role.
- Strong industry knowledge.
- Excellent leadership, communication, sales, and customer service skills.
- Computer literacy and good organizational skills.
- Strong creative thinking and problem-solving skills.
- The ability to work under pressure and handle stress.

**HOW TO APPLY**:
**Salary**: $70,000.00 - $75,000.00 per year

Application Question(s):

- Do you have full working rights with no restrictions in Australia?

**Education**:

- Diploma (required)

**Experience**:

- service management: 3 years (required)

Work Location: In person

Application Deadline: 25/08/2023


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