Resident Experience Coordinator

1 month ago


Ocean Grove, Australia Ryman Healthcare Full time

Take our resident care experience to the next level. Come and lead our additional services program and delight our residents
- Elevate our lifestyle, entertainment and clinical services above & beyond minimum requirements
- Champion and drive engagement in the uptake of additional services
- Varied and rewarding role putting a smile on our residents faces

**About the Role**

Delighting our residents has always been Ryman's point of difference and our Resident Experience team is responsible for making this happen

We have an exciting opportunity to join our team as a Resident Experience Coordinator for our Aged Care offering. This brand new role is responsible for delivering an enhanced additional services program for our care centre residents that aligns with our Ryman pillars of Freedom, Connection & Wellbeing. Additional Services include a series of lifestyle, entertainment and clinical services that go above and beyond the minimum scope of providers under the Aged Care Act (1997).

We have a full time position available working Monday to Friday 0930 - 1730 at Deborah Cheetham Retirement Village in Ocean Grove. This position will commence ASAP.

In this role you will:

- Lead the village Resident Experience Team in our Care Centre to deliver additional services for our residents including; concierge, home comforts, dining, connection, lifestyle & wellness, social, alternative services and palliative care options
- Drive engagement in the uptake of additional services, driving sales through the admission process
- Undertake quality audits and reporting to evidence consumers are benefiting from Additional Services and are satisfied with the services they receive
- Assist with engaging service contractors to deliver resident centered, age appropriate, professional, and cost-effective activities
- Build positive relationships with residents, external providers, and community groups to ensure the successful running of the program

**About You**

To thrive in our supportive and caring environment you will have:

- Strong empathy and patience with elderly residents
- Outstanding communication skills
- Ability to think outside the square and manage the coordination of services
- Technology savvy and ability to quickly pick up new systems
- A reliable, friendly, and professional manner

**Benefits of working at a Ryman Village**
- Work in a facility that operates more like a family business. We are well resourced and have great care ratios
- Fun, friendly and supportive team environment
- Monthly employee recognition
- Receive a complementary designer uniform
- Opportunities for professional development and career progression
- Receive a Ryman Team Benefits card with discounts from 45+ well-known brands

If you are interested in working for a company with a clear purpose that are committed to safety, kindness and developing our people we would love to hear from you.

Applications will be reviewed as they are received and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.



  • Ocean Grove, Australia Ryman Healthcare Full time

    Are you a caring, tech savvy person who loves to plan events and activities? Come and lead our Resident Experience team and delight our residents! - Think outside the box to plan and deliver bespoke activities and events - Support our residents to become tech savvy with the Ryman resident app! - Lead our village Resident Experience Team to delight our...


  • Ocean Grove, Australia Ryman Healthcare Full time

    Foster a culture of excellence across our village service functions, to ensure our teams continually deliver on our philosophy - that is 'good enough for Mum and Dad' - Enjoy a rewarding, fast-paced role with heaps of variety! - Develop your leadership skills through our bespoke LEAP programme - Oversee all aspects of 5 star village service delivery **About...


  • Ocean Grove, Australia Ryman Healthcare Full time

    Calling creative individuals who can support the coordination of our fun, fulfilling and fabulous village lifestyle program. Join the activities team today! - Creative, varied and rewarding work - Put a smile on our residents faces, who will soon become family! - Advance your career in the health & wellbeing space **About Ryman** Welcome to Ryman! We're a...

  • Unit Coordinator

    1 day ago


    Ocean Grove, Australia Ryman Healthcare Full time

    Lead and inspire your team to deliver exceptional care, fostering inclusivity and building long-lasting relationships! - Enjoy genuine appreciation from residents regarding your nursing expertise - Experience a dynamic work environment, keeping your skills sharp - Grow your career with Ryman: Develop, care, and make a difference! **About Ryman** At Ryman,...

  • Unit Coordinator

    2 weeks ago


    Ocean Grove, Australia Ryman Healthcare Full time

    Nursing Leadership is different at Ryman - you'll have more respect, more stability and the chance to be innovative and make a real difference in the lives of our residents! - Develop your nursing and leadership skills - A unique opportunity to build and participate in future care models in aged care - Competitive salary within a company that values...

  • Registered Nurse

    1 day ago


    Ocean Grove, Australia Ryman Healthcare Full time

    Make a difference in the lives of our residents by providing exceptional nursing care with our supportive team by your side!  Enjoy additional leave, great pay and fixed shifts that stay fixed (remove if casual and put in opportunity to work across different units)  Modern workspace within a state-of-the-art care centre with 24-hour security Develop...

  • Registered Nurse

    8 hours ago


    Ocean Grove, Australia Ryman Healthcare Full time

    Make a difference in the lives of our residents by providing exceptional nursing care with our supportive team by your side!  Enjoy additional leave, great pay and fixed shifts that stay fixed (remove if casual and put in opportunity to work across different units) Modern workspace within a state-of-the-art care centre with 24-hour security  Develop...


  • Ocean Grove, Australia Ryman Healthcare Full time

    **Expressions of interest now live for Activity & Lifestyle roles at Deborah Cheetham Retirement Village** **What am I in for?** Do you have a passion for events, health & lifestyle. We love when our lifestyle assistants use their creative flair to make a tangible difference in the lives of our residents. This is a diverse role, and no two days are the...


  • Ocean Grove, Australia Ryman Healthcare Full time

    Put a smile on our residents faces as you make their apartments sparkle through providing in-home housekeeping services! - No travel between sites - Fixed permanent morning shifts - enjoy afternoons to yourself - Develop lasting relationships with Ryman independent residents **About Ryman** At Ryman, we believe the measure of a full life is one that gets...

  • Personal Care Worker

    2 weeks ago


    Ocean Grove, Australia Ryman Healthcare Full time

    Enjoy variety in your work as you support some of the most precious people we know - our residents! Assist residents living in our independent apartments and villas Fixed permanent morning shifts - enjoy afternoons to yourself Develop lasting relationships with the village community About Ryman At Ryman, we believe the measure of a full life is one...

  • Van Driver

    1 month ago


    Ocean Grove, Australia Ryman Healthcare Full time

    Play a critical role that supports the delivery of our exciting activities calendar. Put a smile on our residents' faces as you drive them to their destination! - Rewarding role interacting with our residents - Fun, friendly and supportive team environment - Be the face of our village **About the Role** We have an exciting opportunity to join** **our**...

  • Personal Care Worker

    2 weeks ago


    Ocean Grove, Australia Ryman Healthcare Full time

    Enjoy variety in your work as you support some of the most precious people we know - our residents! Assist residents living in our independent apartments and villasFixed permanent morning shifts - enjoy afternoons to yourselfDevelop lasting relationships with the village community About Ryman At Ryman, we believe the measure of a full life is one that gets...


  • Ocean Grove, Australia Ryman Healthcare Full time

    Enjoy variety in your work as you support some of the most precious people we know - our residents! Assist residents living in our independent apartments and villasFixed permanent morning shifts - enjoy afternoons to yourselfDevelop lasting relationships with the village community About Ryman At Ryman, we believe the measure of a full life is one that gets...


  • Ocean Grove, Australia Ryman Healthcare Full time

    Put a smile on our residents faces as you make their apartments sparkle through providing in-home housekeeping services! No travel between sites Fixed permanent morning shifts - enjoy afternoons to yourself Develop lasting relationships with Ryman independent residents About Ryman At Ryman, we believe the measure of a full life is one that gets...

  • Admission Officer

    1 month ago


    Ocean Grove, Australia Ryman Healthcare Full time

    Use your relationship building skills to support our customer journey from an initial enquiry to becoming a Ryman resident! - Support potential residents and their families - Take your career to new heights with tailored professional development - Join a company that values kindness, care and excellence **About the role** We have an exciting opportunity to...


  • Ocean Grove, Australia Ryman Healthcare Full time

    Make a meaningful impact on our residents' lives by offering compassionate support and care whilst working among a nurturing and diverse team - At Ryman, every day is a chance to be a hero in the story of our residents' lives - We invest in your development promoting growth and resilience - Enjoy additional leave, great pay and fixed shifts that stay...


  • Ocean Grove, Australia Ryman Healthcare Full time

    Put a smile on our residents faces as you make their apartments sparkle through providing in-home housekeeping services! No travel between sitesFixed permanent morning shifts - enjoy afternoons to yourselfDevelop lasting relationships with Ryman independent residents About Ryman At Ryman, we believe the measure of a full life is one that gets richer with...


  • Ocean Grove, Australia Homestyle Aged Care Services Full time

    **Homestyle **has cared for older Victorians for over 30 years. With 10 quality homes we pride ourselves on providing the best care possible in a safe and supportive environment. For residents in our care, we want Homestyle to be the best alternative to being at home. Our Vision is to provide quality of care and excellence in all we do to put residents first...


  • Ocean Grove, Australia Ryman Healthcare Full time

    Our Food Service Assistants ensure our dining experiences are nothing short of amazing for our residents. It's hospitality but not as you know it! - Contribute to the delivery of 5-star dining experiences - A hospitality job where you're rewarded for your work - Put a smile on our residents faces! **About the Role** We have an exciting opportunities to...


  • Ocean Grove, Australia Homestyle Aged Care Services Full time

    **Homestyle **has cared for older Victorians for over 30 years. With 10 quality homes we pride ourselves on providing the best care possible in a safe and supportive environment. For residents in our care, we want Homestyle to be the best alternative to being at home. Our Vision is to provide quality of care and excellence in all we do to put residents first...