Guest Experience Manager

2 months ago

St Kilda, Australia Cosmopolitan Hotel Full time

**Guest Experience Manager - Boutique Hotel**

**St Kilda Location**
- Salary $75K Base + Super + bonus
- Manage a small team
- Above Award
- Family Owned and Operated
- Ability to make a difference
- Entrepreneurial
- Training Offered
- Above market remuneration based on experience

**About the Role**:

- As our Guest Experience/Assistant Manager, you will play a key role in supporting the overall operations of our Hotel.
- Reporting to the Hotel Manager.
- Working closely with the Hotel Manager, you will assist in managing the daily activities, ensuring exceptional customer service, maximising revenue, and fostering a positive work environment. This position offers excellent opportunities for career growth.
- Our Managers are always focused on ensuring excellent customer experience. They are leaders and problem solvers. Excellent communication and organizational skills are vital.
- Assist in overseeing the day-to-day operations,
- Support and motivate a diverse team to deliver exceptional service.
- Ensure compliance with all relevant policies, procedures, and licensing regulations.
- Collaborate with the Housekeeping Team Leader to maintain high-quality rooms and ensure smooth operations.
- Monitor inventory levels, place orders, and manage stock control to optimise profitability.
- Handle customer inquiries, feedback, and complaints in a professional and timely manner.

**About You**:

- Minimum of 3 years of experience in a supervisory role
- Strong leadership skills with a proven track record of effectively managing teams and driving performance.
- Excellent customer service skills with a friendly and approachable demeanour.
- Exceptional communication and interpersonal skills to liaise with staff, customers, and suppliers.
- Problem-solving aptitude
- Experience preparing effective rosters
- An eye for detail
- Professional manner and presentation
- Flexibility to work evenings, weekends, and public holidays.
- Current opening hours 10am to 10pm.

**Perks & Benefits**:

- Competitive salary package
- Ongoing training and development to enhance your skills and advance your career.
- Be part of the Leadership Team
- A supportive and inclusive work environment that values teamwork and collaboration.
- The chance to be part of a dynamic team and contribute to the success
- Great location

This would be perfect for someone who is either a Duty Manager or Assistant Retail Manager looking for a supportive and inclusive workplace.
We value the diversity of our employees' experiences, talents, and cultures.

Pay: $75,000.00 per year

Work Location: In person

Application Deadline: 20/09/2024

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