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Animal Attendant Lead

4 weeks ago

Dandenong, Australia Kip Full time

**ABBA Boarding Kennels & Cattery (Kip Happy Stays)**:
**Animal Attendant Lead**:
At Kip, we provide pets with the best care and enrichment - and have our people to thank for it. We are compassionate caregivers to our four-legged friends and exceptional communicators to their paw-rents. And we are now looking for our newest Animal Attendant Lead to join our team at ABBA Boarding Kennels & Cattery.

This role forms part of the site leadership team and therefore is pivotal to the effective operations, exceptional pet care and customer relations of our boarding sites. You will support the Manager and Assistant Manager to lead the team to provide the best-in-industry care.

**Why Kip Happy Stays?**
- Real career pathways for individuals who are looking for more than just a job (with majority of our team leaders having been promoted internally)
- Opportunities for ongoing training to develop and build your animal handling skills, such as pet first aid and pet CPR, canine socialisation online workshops, and/or become an accredited dog trainer through Kip with the National Dog Trainer’s Federation (NDTF)
- Our team leaders have access to further training opportunities, such as human first aid, leadership workshops and a Kip community where ongoing learning is celebrated and shared amongst each other
- Our team leaders often have the opportunity to visit similar sites to understand how we operate across Kip, network with teams and learn/share ideas from peers
- We offer a structured induction program that trains on all aspects of the role that you will need to succeed and feel confident

**Extra perks**:

- You receive generous staff discounts on shop items and on our boarding and daycare services (where applicable)
- We have an incentive program for our team leaders to earn bonuses based on performance and an Employee Referral Program where you can earn up to $3000 per person for recommending exceptional people to onboard with Kip Happy Stays
- We have an Employee Assistance Program (EAP) that provides confidential counselling and support to all employees
- We have a recognition program to reward deserving team members every month, as nominated by their peers
- Contribute to providing a high level of service and care that you can genuinely be proud of (and don’t forget the daily pet cuddles)
- Form strong bonds and find long term friendships with humans who have similar passions and interests

**Duties and responsibilities**:

- Contribute to and supervise the process of feeds, cleans, medications, activities, and social play
- Effectively plan and delegate tasks on a daily basis to team members
- Review run allocation of pets on a consistent bases and adjust accordingly to minimise negative dog behaviours
- Ensure our teams are delivering on the pupdates, activities and add-ons that means we provide the best service and care in market
- Daily observations of team operations and site to ensure we are delivering on our service and standards model
- Provide positive and constructive feedback of performance to team on a daily basis to build a high-performance culture
- Assist site manager with the training and development of team members
- Respond to any pet health issues with urgency
- Promptly provide pet health updates to owners in a clear, concise, and effective way in line with our processes

**Experience/Skills**:

- Previous paid animal husbandry experience is highly regarded
- Excellent communication skills and experience in customer service
- Passion for problem solving and high attention to detail
- A can-do attitude, initiative to get extra work done
- Quick learner
- Ability to work in a fast-paced environment and maintain a cool head under pressure
- Having great time management, and commitment to deliver quality in work output
- Competent with computer systems with advanced knowledge of MS Office (Word, Excel and Outlook)

**Key requirements**:

- Must have current drivers licence & vehicle access
- Must be available 7 days a week including weekends and will be rostered on over holidays & Christmas period

**What's the best way to be shortlisted?**
- Include a cover letter outlining why you are best fit for the role (if you have no animal handling experience, we'd love to know how your current skillset can transfer)

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