Digital Producer

1 week ago

Melbourne, Australia ROLLER Software Full time

**About ROLLER**:
ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks - just to name a few

At the heart of ROLLER is our team - which consists of 120+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey

**About the Role**:
We’re looking for a Digital Producer to join our high-performing Product Team You will oversee and coordinate the efforts of our product delivery squads to deliver top-quality initiatives that realise valuable outcomes for our customers.

You are someone who is passionate about a continuous improvement culture and will work closely with the squads to provide the guidance and support they need to operate from a functional and operational perspective. You will also coordinate go-to-market activities by engaging with stakeholders across the business.

**Why Should You Apply**:
As the Digital Producer, you will be able to drive efficiency by creating alignment and clarity between our teams and how we do things. You will be instrumental in optimising the way things work and empowering our teams to see the big picture whilst identifying risks and mitigation. You will play an integral role in enabling our Product Team to deliver meaningful software to our customers.

**What You’ll Do**:

- Ensure that squads maintain a coherent cross-functional plan to deliver across the multiple delivery areas
- Performing resource and capacity planning focussed on allocation
- Collaborating with the squad to continuously improve their sprint planning, refinement, and retro actions
- Facilitating the Release process (coordination between squads, PMM, LX, Support, and other relevant stakeholders)
- Facilitating Release and Go to Market activities such as documentation, internal and external communications (Confluence, Jira, Announce kit, Gainsight)
- Working with the Product Managers to plan their delivery roadmaps; and collaborate on discovery efforts
- Empower the Squads by effective management of Product feedback (reviewing, tagging, publishing, merging, and general maintenance of incoming feedback)
- Collaborate with PMs to organise Research & Beta’s - (organising/coordinating between customers & departments)
- Tracking KPIs - record and share updates
- Meeting support - taking notes, recording, and distributing action points for key meetings like PLT, Product Op’s, Customer Advisory meetings
- Organising Customer advisory events (coordination of group comms & meetings)
- Contribute to company events like QBRs, PM & Tech Summits
- Actively identifying, reporting, and managing delivery risks and issues

**About You**:
You are someone who has a passion for our business and customers, coordinating the development and release of features and fixes. Your strong communication skills allow you to collaborate with key stakeholders in coordinating Go-To-Market activities as well as creating a best in class experience to achieve our goals.

We're excited to have you join us because you have:

- Previous experience as a Digital Producer or Delivery Lead
- Excellent JIRA and Confluence skills
- Excellent communication skills
- Resource planning and problem-solving skills
- Solid understanding of delivery and Go to Market methods and metrics
- Experienced with agile product delivery methodologies
- Desire to work in a dynamic fast-paced environment, with a bias to action
- Strong customer service, project management and quality control skills
- Strong cross-functional team collaboration skills

**Perks**:

- You get to work on a category-leading product that customers love in a fun, high-growth industry
- check our Capterra and G2 reviews.
- 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate)
- Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen
- Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
- 16 weeks paid Parental Leave for primary carers and 4 w

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