Food and Beverage Coordinator

3 weeks ago

Brisbane, Australia Hyatt Regency Brisbane Full time

Summary

**About Hyatt Regency**

Hyatt Regency hotels and resorts are designed around the power of meaningful connections. The Hyatt Regency brand offers a one-stop experience that puts everything guests need, right at their fingertips, and provides space to work, engage and relax.

Located on Queen Street Mall, five-star Hyatt Regency Brisbane is a premium retreat in the heart of Brisbane’s Central Business District and premium shopping mall. The hotel features 292 well-appointed guestrooms with modern décor, two food and beverage experiences; Lennons Restaurant and Bar and Hibiscus Room, along with 100sqm of flexible meeting space at Executive Studios on lobby level and newly designed event venue within Hibiscus Room is an impressive 300sqm of unique space with natural light from the break out terrace. Other facilities include 24-hour fitness centre and the iconic outdoor 20-metre infinity pool ideal for unwinding after a day’s work, shopping or exploring Brisbane.

**About the Role**

In this role, you will report to the Food and Beverage Manager. We are looking for a highly energetic Food and Beverage Coordinator to join our Food and Beverage team on a part-time basis. This role will have a strong focus on providing administrative support to the Food and Beverage / Culinary Management team.

**Main Responsibilities**
- Handle telephone inquiries following Hyatt International standards, providing information to callers and routing calls to the appropriate person, and making outgoing calls.
- Coordinate and ensure all menus are printed and readily available for all outlets and events, including special event menus.
- Manage and maintain booking system for all outlets, including assisting with month-end commission accruals for Finance.
- Distribute guest feedback to the F&B team and follow up on any issues raised, adding notes to the system promptly.
- Provide HACCP support admin, including creating checklists, completing weekly reporting, and setting meeting invitations for key committees.
- Hand over weekly BEOs to the Food & Beverage team and review reports with ADOS/Event Sales Executive, reporting on rostering requirements, linen, OSE needs, and theming to F&B Management Team.
- Act as the Guest Experience Champion for F&B and attending monthly Guest Experience Meetings
- Assist with the upkeep of the F&B noticeboard to ensure all relevant information is shared and up-to-date.
- Assist the Food & Beverage Management team in planning and coordinating upcoming promotions in food and beverage.
- Provide excellent service to internal customers in other departments and within the Food and Beverage division.
- Handle all guest and internal customer feedback and inquiries courteously and efficiently, escalating issues for quick resolution

**Requirements**:

- Relevant experience a hotel environment preferred
- High level of both written and verbal communication
- Ability to work to tight deadlines when required

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

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