Food and Beverage Host

6 months ago

Brisbane, Australia Hyatt Regency Brisbane Full time

Summary

Are you passionate about creating unforgettable guest experiences and thrive on delivering exceptional customer service? Step into the ultimate career launchpad

Our Food and Beverage Host & Marketing Coordinator role includes hosting our guests with service excellence on the floor in Hibiscus Bar and Terrace along with and the ability to lead & manage small events and some F&B Marketing. If you are looking for a dynamic role that puts you front and centre in delivering exceptional guest service, creating unforgettable connections, and the ability to unleash your creativity, then we are eager to hear from you

**Why work with Hyatt?**

With enriching work comes amazing rewards Some of our Colleague benefits include:

- Complimentary accommodation at Hyatt properties worldwide
- Discounted accommodation for associates as well as friends and family
- Wellbeing Leave
- Complimentary Headspace membership for Hyatt associates
- Complimentary Employee Assistance Program available for colleagues & immediate family
- Learning and development opportunities
- Access to hotel gym facilities
- 10% discount with NIB Health insurance
- Uniform Dry-Cleaning service

**About Hyatt Regency Brisbane**

Hyatt Regency hotels and resorts are designed around the power of meaningful connections. The Hyatt Regency brand offers a one-stop experience that puts everything guests need, right at their fingertips, and provides space to work, engage and relax.

Located on Queen Street Mall, five-star Hyatt Regency Brisbane is a premium retreat in the heart of Brisbane’s Central Business District and premium shopping mall. The hotel features 292 well-appointed guestrooms with modern décor, two food and beverage experiences; Lennons Restaurant and Bar and Hibiscus Room, along with 100sqm of flexible meeting space at Executive Studios on lobby level and newly designed event venue within Hibiscus Room is an impressive 300sqm of unique space with natural light from the break out terrace. Other facilities include 24-hour fitness centre and the iconic outdoor 20-metre infinity pool ideal for unwinding after a day’s work, shopping or exploring Brisbane.

We are currently recruiting for a **Full Time Food and Beverage Host & Marketing Coordinator.**

**About the Role**

As an energizing and confident Food and Beverage Host & Marketing Coordinator, you will take charge of hosting our Hibiscus Bar & Terrace, managing reservations, enquiries and ensuring service excellence. You will actively participate in marketing meetings for Food and Beverage, to assist in generating creative activations, promotions and digital signage to generate revenue. This varied and dynamic role provides a chance to develop your professional hospitality career within an international company.

**Some of the responsibilities include**:

- Work as the Host in Hibiscus Bar & Terrace as required for events, specifically Wednesday, Thursday, Friday & Saturday afternoons/evenings
- Be the key champion and contact for assisting with securing, converting and managing all F&B Restaurant & Bar bookings under 20 guests
- Handle all guest and internal customers and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily, raising issues to leaders immediately for quick turnaround
- Manage the booking process for all FIT special event F&B dates including but not limited to Easter, Christmas, Melbourne Cup, Valentine’s Day, Mothers/Father’s Day and Brunch events.
- Assist the Food and Beverage Management team to plan and coordinator promotions
- Management of Table Check - updating reservations and responding to enquiries
- Ensure all social events are set up and relevant colleagues are briefed prior to guest arrival
- Provide HACCP administration support to Food and Beverage leadership (including Executive Chef)
- Supported by Sales & Events Executives; working to create and organise all F&B collateral as required including but not limited to menus, signage, food labels, and dietary requirements
- Ensure opening and closing checklists are followed for set up and pack down of the Terrace

**Role requirements**:

- Previous experience providing excellent service across any industry (eg, retail, administration, or food and beverage)
- Ability to work outside of traditional business hours in line with hotel operations
- High level of grooming and personal presentation
- Ability to promote teamwork and collaboration
- Proven initiative and resourcefulness
- High level of both written and verbal communication
- Flexibility to work a variety of shifts, specifically Wednesday, Thursday, Friday and Saturday afternoon/evenings
- Unrestricted working rights in Australia

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Experimentation, Respect, Wellbeing, Inclusion and Integrity are at the core of what we do. O

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