Contact Centre Expert @ Australia's Best Contact

4 weeks ago

Strathpine, Australia Clever Contacts Full time

**Voted Brisbane's Best Call Centre - **_Part-Time Casual Positions Available._

Entry level position - Complete onsite training to ensure you can develop and grow with confidence

Please read the below information to gain an understanding of Clever Contacts and the number to reach us on.

**Welcome to Clever Contacts**

We're a mature, charity only call centre based in Brendale (right next to the train with plenty of parking).

With full-time and part-time employment options, end of week lunch, and a community of passionate fundraisers (from all walks of life), you are about to experience the best contact centre out there.

We **don't** cold call. Everyone we speak with are existing supporters for our charity partners or have requested information.

**One Team, One Dream**
Our team are either on the phones or in supporting roles to those positions. Our support staff are experienced fundraisers with a vast range of knowledge, ensuring you have the support to confidently handle any situation and give the very best representation for the incredible causes we support.

Further recruitment opportunities for support team roles are always offered in-house.

Look up our Facebook page to see the most incredible workplace culture.

**Responsibilities**:

- Outbound and a small amount of Inbound speaking with existing supporters of various charities.
- Raising vital funds required for the organisations who need our help.
- Putting supporter care first, not the sale.

**Requirements**:

- Resilience and enthusiasm.
- Positive attitude and willingness to learn and grow.
- Self-motivation within a team environment.
- Genuinely passionate about making a difference.
- Able to commit to 5 days a week (25 hours)

**Perks of the Position**:
**Opportunity to grow - **Full-Time employment (75 hours a fortnight) on a casual basis is also available for those who show consistency in the role.

Optional Saturday shifts at $37.50 an hour are also available.

A short 1-minute walk from Strathpine Train Station and plenty of on-site parking for those who prefer to drive.

Full training and ongoing support.

We are proud to pay above award at $31.25 per hour, plus super and offer a permanent option for those who prefer it.

Free catered lunch every Friday (or Thursday on our short week).

Free breakfast, coffee machine, snacks, and frozen dinners are available to our team.

Owned by Hannah & Josh Kidd, devoted parents, that take every opportunity to give back to the community and love being part of an amazing team.

2:00pm - 7:00pm - Monday to Friday.
- Monday - Saturday from 9:00am - 6:30pm to speak with one of our passionate fundraisers, lovely coaches or QA support team and conduct a phone interview.

*We don't review resumes unless you call the recruitment line






Call Centre, Telesales, Customer Service, Telemarketing, Telesales, Fundraiser, Fundraising, Charity, Ambassador, Sales, Representative, Consultant, Retail Sales, Assistant, Officer, Executive, Account Manager, Receptionist, Associate, Telemarketer, Business Development Manager, BDM, Salesperson, Outbound.

**Job Type**: Part-time
Part-time hours: 25 per week

**Salary**: $31.25 per hour

**Benefits**:

- Employee mentoring program
- Free drinks
- Free food
- Professional development assistance
- Referral program

Schedule:

- Afternoon shift

COVID-19 considerations:
We are able to socially distance with sanitary stations at all entrances and COVID-19 daily cleaning protocols in place

Ability to commute/relocate:

- Brisbane, QLD 4500: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer Support & Client Services Occupations: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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