Client Services Coordinator

2 months ago

Subiaco, Australia Acumentis Full time

**Introduction**:
Acumentis provides decision certainty.
Certainty to our clients through the unique services and advice we offer across all property classes, nationwide.
Certainty to our employees, knowing that their personal and career development is valued and prioritised.
Certainty to our investors, as Australia’s only independent property valuation and advisory services firm listed on the Australian Stock Exchange.
About Us
At Acumentis, we're committed to creating opportunities and fostering inclusion within our workforce. Being an independent Australian Stock Exchange listed national company, our supportive national network spans over 350 team members across 45 regional and metropolitan locations throughout Australia.
We take pride in upholding our Guiding Principles and expect the same from our new team members. We lead by example and Never Quit. We hold ourselves accountable and Walk the Talk. We support our internal team, liaise directly with external stakeholders, and Support Our People and Clients. We act fairly and reasonably, embracing Equality of Opportunity. We are committed to developing our people into highly skilled, well-regarded professionals through mentoring and development pathways across all property types and sectors.
**Description**:
Are you an experienced administration professional with an interest in property and real estate? Acumentis, a leading national property and business valuation firm, invites you to join our team. We offer an exciting opportunity to utilise your administration expertise and work alongside our property valuation team. Explore this role today to embark on a journey of growth and development.
About the Role
This is a permanent full-time position for our Perth regional team. Key responsibilities of this role involve administration and typing support, liaising with our valuation team, and liaising with our regional valuation clients. The successful applicant would ideally enjoy working in small teams in an energetic role and would proactively strive for efficiencies within all aspects of office administration. You will be the ‘go-to’ person for the regional valuation team, managing the CRM platform for quote generation and invoice preparation, and supporting them with high-volume report writing. You will be provided with robust training in the role, in a supportive team and office environment.
About You
**We would love to hear from you if you have**:

- Previous customer service experience highly regarded, but not essential.
- Friendly, helpful and courteous phone manner.
- Efficient and able to co-ordinate appointments on behalf of our team of valuers.
- Able to manage stress under pressure.
- Confident in undertaking high volumes of report formatting.
- Experience and proficiency with CRM software platforms such as Zoho, Salesforce or Pipedrive.
- Excellent typing skills and capacity to transcribe from dictation software.
- Working knowledge of locations across Perth.
- Excellent standard of verbal and written communication skills.
- Reliable attendance and conscientious work ethic.

**We’ll be a great fit for you if**:

- You’d like an extra day of leave for your birthday, study or volunteer opportunities.
- You’d like to take advantage of employee benefits such as bank partnerships, access to Employment Hero Discounts and a full wellness calendar of activities - with new benefits added each month
- You’re looking to join a business with a strong national presence, where relocation can be supported.
- You’d like to ensure your life/work balance through flexible work arrangements.
- You’d like mentoring from industry leaders to guide your career.

It is a condition of employment that staff is to have a Police Clearance (paid for by the business).
About the Application
Acumentis embraces and values the diversity of culture, working arrangements, sexual orientation, and gender identity to ensure our workforce is representative of the community that we work within. We promote a workplace that actively seeks to include and welcome the unique contributions of all people. We embrace and celebrate the value of Indigenous people, their skills, and their contribution to our organization.

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