Implementation Consultant

6 months ago

Melbourne, Australia Humanforce Full time

IntelliHR has recently been acquired by Humanforce and we have an amazing opportunity for a standout **Implementation Consultant **to join our global HCM technology company.

In this role, you will join a growing team during our scale-up phase, contributing to the implementation of a new joint product experience for our valued customers.

Our customers already love us and our product, and as part of our team, you will have the pleasure of directly sharing innovative features and analytics that make our product truly exceptional.

If you are passionate about creating a positive impact, ready for a new challenge, and thrive in an innovative and collaborative environment, we would love to hear from you. Join us as a Delivery Consultant and be part of our exciting journey

**Making work easier and life better**

We’re a global HCM technology company with the purpose to make work easier and life better.

Our intelligent people platform that drives employee engagement, performance and retention, is underpinned by a rich, deep layer of AI-powered workforce analytics and a single system of record. Since Humanforce’s founding in 2002, more than 1 million employees have used Humanforce and intelliHR

Through our innovative software, we really are changing the world of work.

**We are Human. We are Humanforce**

**Requirements**:
**About you**

Highly motivated, you have an insatiable passion for delivering unforgettable customer experiences and seamlessly handling multiple implementations. Data is your domain, and you possess an innate understanding of how things work.

Your expertise enables you to provide invaluable insights that truly make a difference in customer implementations, training experiences, and ongoing consulting services.

**If you’d been here last week you might have...**
(Check out the full details of the role below)
- Multitasked like a pro - Successfully managing 7-12 customer implementations simultaneously
- Mastered the art of training and workshops
- Transformed requirements into reality
- Organised and conquered project management tools like Kantata to track deliverables, stay organised, and ensure key milestones are met.
- Be the go-to support for your customers
- Worked cross-functionally with sales and product teams, aligning customer expectations with deliverables
- Nurtured customer relationships

**What you’ll need**
- We would love someone who has a proven track record of delivering multiple concurrent software implementation projects - so if you're up for the challenge, we want to hear from you
- Your excellent English written and verbal communication skills will be essential to manage customer expectations and to effectively train and communicate with our clients.
- We're looking for someone who can work autonomously while maintaining a high level of professionalism.
- Technical experience with WFM, Payroll, or HR software will be highly regarded

**Benefits**

**Our approach to flexible work**

We’re passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.

**What’s on offer**
- A flexible working environment - work from the office, work from home, work from the local café - you’ll be able to manage your personal and professional commitments easily.
- The opportunity to be part of a fast-growing tech company.
- A focus on development with access to LinkedIn Learning.
- Employee talent referral scheme (know great people, be rewarded).
- Paid parental leave and volunteering days.
- A fun and friendly culture working with passionate and talented people.
- A work environment where you can genuinely improve the world of work
- Here is the detail about the role_
- Multitask like a pro: Successfully manage 7-12 customer implementations simultaneously, ensuring smooth progress and exceptional outcomes across multiple projects.
- Master the art of training and workshops: Conduct engaging customer training sessions and configuration workshops, empowering users to harness the full potential of intelliHR while customising it to their unique needs.
- Transform requirements into reality: Collaborate closely with customers to understand their processes and requirements, building and configuring tailored solutions within the intelliHR platform.
- Organise and conquer: Utilise project management tools like Kantata to track deliverables, stay organised, and ensure key milestones are met.
- Be the go-to support: Respond promptly to customer inquiries, serving as their trusted point of contact during the implementation phase, and maintaining strong external relationships.
- Collaborate for success: Work cross-functionally with sales

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