Implementation Consultant

6 months ago

Melbourne, Australia RLDatix Full time

Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our connected healthcare operations platform combines software and trusted services to empower organizations with critical data insights across risk, safety, compliance, provider lifecycle and workforce management. Our user-centric approach provides a holistic, real-time view of healthcare operations, connecting disparate information across the enterprise - thus giving organizational leadership the contextualized data they need to make better informed decisions.

RLDatix is truly global, with over 2,000 employees across the UK, Europe, Middle East, Australia, Canada, and the United States. Our strategy is fueled by organic and inorganic growth that brings together the brightest minds and the latest technology - including AI - to deliver marketing leading solutions for our clients. We are looking for people to join our team who are passionate about making a positive change in healthcare. Join us as we work towards our vision of safer, better healthcare for all.

We are currently seeking a dynamic and detail-oriented Implementation Consultant to join our APAC Services team.

**What You Will Do**:
This role requires a proactive approach to problem-solving, attention to detail, and a commitment to delivering exceptional service to clients.

**Key Responsibilities**:

- Responsible for the successful implementation of the suite RLDatix products.
- Responsible for managing the change journey alongside the customer.
- Accurately take requirements relating to the setup and configuration of the required products
- Configure the products in line with best practices and methodology.
- Deliver presentations and demonstrations as required.
- Ensure checkpoints are completed where necessary.
- Report on the progress of implementation projects to the Consulting Manager, maintain and update project reporting documentation.
- Plan and manage user level requirements workshops - capturing the business needs and documenting them in a suitable format to reflect the Implementation Objectives
- Ensure Client Services management are informed of any new developments (technical or political) taking place with the client which may impact delivery or relationship.
- Identify risks, take appropriate action, and escalate as necessary.
- Provide input to project governance.

**Core Competencies You Will Need**:
***
- Time Management - Must illustrate excellent capability to manage time and ensure required workload is organised to deliver within tight timeframes.
- Planning and Organising - Must be able to use foresight to adequately plan and ensure delivery of implementation projects on time and in line with customer needs.
- Customer Centric - Will be at ease with providing outstanding support and have empathy with the customer and a strong desire to achieve the project goals.
- Attention to detail - Must be able to accomplish tasks thoroughly and effectively with due concern to all areas.
- Sound Communication - Will have the Ability to communicate effectively with the end user community within the client organisation. Will also be able to use effective communication to flag risks and build relationships with customers and colleagues.
- Can follow process - Undertake tasks with a positive attitude and respond well to management and customer requests. Must be prepared to work to project plans and respond well to change.
- Domain & Technical Knowledge - must have a good understanding of both legacy Allocate and RLDatix products and the value these drive for customers.
- Analytical thinking - Must have an analytical mindset and approach to problems and issues.

**Skills/Qualifications/Experience Required**:

- Minimum of 3 years of experience in implementation consulting, project management, or a related role.
- Experience within the health sector (Acute or Aged Care) is required.
- A technology background with experience gained in implementing and integrating software either in a client or vendor role.
- Technical proficiency and ability to learn new software quickly.
- Problem-solving skills and a proactive approach to challenges.
- Expertise in delivering product training, both one-to-one and in small groups, writing user requirements and specification for development

**What We Offer**:

- Competitive Salary: Reflective of your experience and skills.
- Professional Development: Opportunities for continuous learning and career growth.
- Work Environment: A supportive and collaborative team

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