Quality Assurance Consultant

4 weeks ago

South Yarra, Australia Lex Medicus Full time

**Company Description**
Lex Medicus is an established and reputable medico-legal provider, operating for 13+ years. Lex Medicus is privileged to collaborate with over 220+ experienced and credentialed medical experts, spanning over 50 specialties. Together, we are committed to delivering impartial, fit-for-purpose and high-quality medico-legal reports and impairment services throughout Australia.

Lex Medicus is triple ISO certified across Information Security Management System, Quality Management System and Occupation Health & Safety Management System in accordance with the requirements of ISO/IEC 27001, ISO 9001 & ISO 45001.

The Quality Assurance Consultant is involved in the provision of high quality, factually accurate and timely medico-legal reports.

Key responsibilities include, but are not limited to:

- Review of medico-legal reports in line with quality framework and relevant regulations and legislation
- Building sustainable relationships, connections and trust with customers and experts through open and interactive communication
- Work collaboratively with team members to ensure prioritisation of workflow
- Provide feedback and training for medical experts on medico-legal report writing
- Resolve emerging problems & handle customer complaints by providing appropriate solutions and alternatives within time limits, follow ups to ensure resolution, customer record interactions and escalation

**Qualifications**
- Experience or qualifications in allied health, legal or insurance industries, ideally with experience in interpreting medico-legal reports - highly regarded
- Experience in utilising the AMA Guides and WorkCover Guides for assessing permanent impairment and disability assessments is desirable.
- High level of written and verbal communication skills
- Good computer skills, particularly with Microsoft Office

**Additional Information**

**You are welcome here.**

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

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