Guest Service Agent

6 months ago

Alexandra Headland, Australia Accor Apartments & Realty Full time

BreakFree Alexandra Beach, overlooking the stunning beaches and ocean views of Maroochydore, offering a combination of studio, one, two and three bedroom apartments along with an array of resort facilities including lagoon pools, waterslide and BBQ area, BreakFree Alexandra Beach attracts families and travellers seeking a leisurely stay by the water. There is plenty keep you occupied during your days off, bask in the sun, surf and sand, visit the Sea Life Aquarium and or pop in to say hi to the locals at Australia Zoo

Purpose
As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities
- Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
- Confidant in communicating with guests and colleagues to ensure cohesive collaboration
- Conquer challenges alongside guests, transforming dilemmas into success stories
- Promote hotel amenities and services by having a deep understanding of products and offerings
- Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
- Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience
- Innovative approach to exceeding customer service expectations
- Skilled at collaborating within teams, as well as working independently
- Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
- Proficiency in both written and verbal communication
- Previous experience in hotel front desk operations is a valuable asset
- Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays

Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

  • Front Desk Receptionist

    3 months ago

    Alexandra Headland, Australia Alex Seaside Resort Full time

    **Job Title: Sunday Receptionist** **Job Type**: Casual (Sundays only) **Hours**: 9:00 AM - 12:00 PM **About Us**: Resort Alex Seaside is a premier destination for relaxation and recreation, offering stunning ocean views and exceptional service to our guests. We are looking for a friendly and organized individual to join our team as a Sunday...

  • Receptionist

    3 months ago

    Alexandra Headland, Australia The Mirage Resort Full time

    The Mirage Resort is looking for a part-time receptionist to join our team. Located close to the beach in Alexandra Headland we offer 4.5 star self contained apartments and fantastic facilities. The role includes all aspects of Hotel Reception including but not limited to: - Handling all guest check in and checkout requirements - Handling all guest...

  • Front Office

    3 months ago

    Alexandra Headland, Australia Uniting Church in Australia Queensland Synod Full time

    **Front Office Reception & Bookings Administration** Located in the heart of Queensland’s Sunshine Coast, Alexandra Park Conference Centre is the perfect location for camps from 30 to 350 people and conferences and meetings for up to 1000 people. With modern accommodation, professional catering and well equipped conference and meeting facilities plus an...

  • Front Office Reception

    6 months ago

    Alexandra Headland, Australia Uniting Church in Australia Queensland Synod Full time

    **Front Office Reception & Bookings Administration** **Part time - hours to be negotiated with successful applicant** Located in the heart of Queensland’s Sunshine Coast, Alexandra Park Conference Centre is the perfect location for camps from 30 to 350 people and conferences and meetings for up to 1000 people. With modern accommodation, professional...

  • Hotel Room Cleaning Specialist

    4 weeks ago

    Alexandra Headland, Queensland, Australia BreakFree Alexandra Beach Full time

    About BreakFree Alexandra BeachBreakFree Alexandra Beach is a resort located in Maroochydore, offering studio, one, two and three bedroom apartments along with various facilities including lagoon pools, waterslide, and BBQ area.Job Title: Hotel Room Cleaning SpecialistWe are seeking an experienced Hotel Room Cleaning Specialist to join our Housekeeping team....

  • Residential Accommodation Assistant

    4 weeks ago

    Alexandra Headland, Queensland, Australia BreakFree Alexandra Beach Full time

    BreakFree Alexandra Beach, a renowned resort in Maroochydore, offers an exceptional living experience with its range of apartments and resort facilities. Our team is dedicated to delivering outstanding service to guests, ensuring they have a memorable stay.About the RoleWe are seeking a Residential Accommodation Assistant to join our Housekeeping department....

  • Room Attendant

    6 months ago

    Alexandra Headland, Australia Accor Apartments & Realty Full time

    BreakFree Alexandra Beach, overlooking the stunning beaches and ocean views of Maroochydore, offering a combination of studio, one, two and three bedroom apartments along with an array of resort facilities including lagoon pools, waterslide and BBQ area, BreakFree Alexandra Beach attracts families and travellers seeking a leisurely stay by the water. There...

  • Public Area Attendant

    3 months ago

    Alexandra Headland, Australia Accor Apartments & Realty Full time

    BreakFree Alexandra Beach, overlooking the stunning beaches and ocean views of Maroochydore, offering a combination of studio, one, two and three bedroom apartments along with an array of resort facilities including lagoon pools, waterslide and BBQ area, BreakFree Alexandra Beach attracts families and travellers seeking a leisurely stay by the water. There...

  • Room Attendant

    7 months ago

    Alexandra Headland, Australia BreakFree Alexandra Beach Full time

    BreakFree Alexandra Beach, overlooking the stunning beaches and ocean views of Maroochydore, offering a combination of studio, one, two and three bedroom apartments along with an array of resort facilities including lagoon pools, waterslide and BBQ area, BreakFree Alexandra Beach attracts families and travellers seeking a leisurely stay by the water.  There...

  • Luxury Resort Room Attendant

    3 weeks ago

    Alexandra Headland, Queensland, Australia BreakFree Alexandra Beach Full time

    Accommodation Professional - BreakFree Alexandra BeachWe are seeking a highly skilled and dedicated Accommodation Professional to join our team at BreakFree Alexandra Beach. As a key member of our Housekeeping department, you will play a vital role in ensuring that our guests experience exceptional service and comfort during their stay.About the Role:Clean...

  • Operations Manager

    6 months ago

    Alexandra Headland, Australia Accor Apartments & Realty Full time

    BreakFree Alexandra Beach, overlooking the stunning beaches and ocean views of Maroochydore, offering a combination of studio, one, two and three bedroom apartments along with an array of resort facilities including lagoon pools, waterslide and BBQ area, BreakFree Alexandra Beach attracts families and travellers seeking a leisurely stay by the water. There...

  • Bar Staff/server

    7 months ago

    Alexandra Headland, Australia Juan Fifty Full time

    **Are you ready to become part of the Juan Fifty family?** Juan Fifty offers modern Mexican food using traditional techniques at a beautiful beachside location in Alexandra Headland. We are known for our **friendly and happy atmosphere** where customers are met with **a smile and warm welcome**. With our **“leave your worries at the door”**-policy, we...

  • Housekeeping Team Leader

    7 months ago

    Alexandra Headland, Australia BreakFree Alexandra Beach Full time

    The studio rooms and apartments of **BreakFree Alexandra Beach** represent great holiday value set right across the road from beautiful Alexandra Beach. With plenty of cafes and shops only a short walk away as well as a huge lagoon pool and kids play area, this Property is a favourite with families, so it’s probably advisable that you like children. We...