Aps5 Request for Information Officers

6 days ago

Batemans Bay, Australia DFP Recruitment Services Full time

**Job description**:
We are seeking** APS5 Request for Information Officers **to join a Federal Government department located in **Batemans Bay NSW**. This contract is up to 12 months, which includes paid leave and 15.4% superannuation.

The Scheme is a high priority for the Government and the department, with the ongoing commitment to continually improve outcomes for survivors. The Scheme interacts with survivors to provide an outcome that can make a real difference in people’s lives

The department is committed to the success of the Scheme and developing high performing staff who provide empathic, survivor focused, trauma informed support.

**The Role**

You will have exposure to sensitive material and may have exposure to difficult issues that could require liaising with a range of internal stakeholders

Key responsibilities include:

- conduct detailed research and analysis to correctly associate participating institution/s and identify non participating institutions
- prepare complex request for information packages
- collect and validate information from participating institutions
- keep accurate and comprehensive records (including report writing, case notes, and official records)
- work independently, with high attention to detail, to meet individual and team targets
- Develop and maintain stakeholder relationships.
- Demonstrate self-awareness and ability to self-manage in a complex, changing environment whilst in a diverse team with high workload in a high risk environment.

**Skills and Experience**:
Ability to:

- Respond flexibly to change and maintain a constructive approach to problem solving.
- Demonstrate judgement and common sense when solving problems and developing solutions
- Demonstrate empathy and understanding and communicate effectively in a trauma informed way
- Assist in building a culture that is supportive of staff and your own wellbeing
- Assist in building a culture that focuses on outcomes by identifying opportunities for sharing of knowledge and improvement of processes.
- Communicate and follow direction provided by team leader.
- Manage workload effectively to meet deadlines and targets of the team.

**What they offer**:
Working for the Redress Group you will be joining a team that has a unique common purpose that are committed to making a difference. The Scheme is a priority for government, which allows us to be responsive to changes. Following the release of the report of the Second-Year review of the Scheme there are opportunities to provide suggestions on improvements, draw on your problem solving skills, and work towards an outcome for someone who has experienced abuse. Within the group, you will have broad exposure to a range of skills that will provide you with ongoing career development. There is a comprehensive, well-established training and development program with individual wellbeing plans and unlimited access to wellbeing support.

This is an office based position.

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