V- Family Case Manager

7 months ago

Bendigo, Australia The Salvation Army Full time

Start your mission volunteer experience with The Salvation Army today

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your skills and expertise to make a real difference in the lives of people who need help most.

This voluntary role provides support and assistance for group activities and programs and assists in administrative tasks related to activities. The Student Placement Professional (Focus Area) position is specifically a fixed short-term role of up to 38 hours per week to complete the education and training requirements for no longer than a period of 2 months duration to support the tertiary educational requirements of students.

Role Capabilities

Acts Ethically and with Integrity
- Supports a culture of integrity and professionalism.
- Represents the organisation in an honest, ethical and professional way.

Focus on People we Serve
- Is mindful of the impact of own role on those TSA serves in the community
- Provides service appropriately and responsively to the needs of people
- Recognises the need for referral and takes appropriate action
- Confirms satisfaction with services and addresses or escalates complaints

Make Sound Decisions
- Actively seeks out input from others and shares own ideas to achieve best outcomes
- Makes sound, timely decisions leading to effective service delivery

Demonstrate Accountability
- Demonstrates accountability aligned to internal and external requirements
- Supports and acts in compliance with the records, information and knowledge management requirements of TSA.

Think Analytically and Solve Problems
- Identifies issues that may hinder completion of tasks and finds appropriate solutions.
- Willingly seeks out input from others and shares own ideas to achieve best outcomes
- Identifies ways to improve systems or processes which are used by the team/unit/department

Key Activities, Expected Outputs and measures

Assist in facilitation of ministry activities
- Under the direction of the Leader, assists in the facilitation of group activity in the Program
- Respond to individual needs effectively
- Presents a positive image of the organisation to corps attendees and community members
- Maintain confidentiality of interactions during group time
- Engage and manage the group dynamics and individuals
- Proficient provision and conduct of facilitation
- Timely and considered referrals
- Compliance with policies and procedures
- Ensure supportive and caring environment for attendees

Maintain a safe and healthy environment
- Monitor and rectify any health and safety concerns within the work environment. Where unable to address an issue escalated to the manager.
- Report any health and safety concerns to Manager
- Complete hazard/ incident and accident form when required in a timely manner
- Safe environment created for children and vulnerable people

Qualifications and experience requirements for the Role
- Must be currently in final stages of a relevant tertiary degree in a related field of study. Experience in relevant field highly regarded.

Mandatory requirements of the Role
- Fully complete The Salvation Army's mission volunteer induction, training and registration process.
- Complete integrity checks as required by TSA, TSA is a childsafe workplace.

Roster & Time Commitment

As agreed with Corps Officer. This volunteer role may require a short-term commitment of up to 38 hours per week to complete the education and training requirements for no longer than a period of 2 months duration.
- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. _
- Additionally, certain volunteer roles may require a National Police Check._

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