Compensation Complaints Resolution Officer

1 week ago

Melbourne, Victoria, Australia EFinancialCareers Ltd. Full time

Compensation Complaints Resolution Officer Compensation Complaints Resolution Officer Cbus Melbourne, Australia Compensation Complaints Resolution Officer Cbus Melbourne, Australia Posted 1 day ago Permanent Competitive Compensation Complaints Resolution Officer About Cbus Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds.

For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry.

As an award-winning fund we've been recognised for the benefits provided to our members and our innovative investment approach.
All while staying committed to our member first ethos as a proud Industry Fund.

About the role As a Compensation Complaints Resolutions Officer (CCRO), you'll manage the entire lifecycle of complaints related to the Insurance Claims Compensation Program (ICCP).

Your role will involve investigating, resolving, and communicating outcomes to claimants, ensuring all processes comply with regulatory requirements.

You'll work closely with complainants, beneficiaries, and external parties like the Australian Financial Complaints Authority (AFCA) to handle complaints and support the IDR Compensation Manager and Head of Complaints in maintaining our industry-leading complaints process.

Day-to-day, you will -Manage a portfolio of internal dispute resolution (IDR) compensation-related complaints within legislative timeframes.
Handle AFCA IDR complaints, preparing detailed submissions and responding to AFCA queries.
Maintain regular, proactive contact with complainants, providing personalised service.
Prioritise early resolution of complaints, aiming to resolve them within five days.
Document complaint handling investigations and draft clear, concise IDR responses.
Adhere to Best Practice Complaints Management and ASIC RG271 guidelines.
Identify root causes and trends to suggest process improvements and reduce future complaints.
Ensure RG271 compliance by thoroughly managing complaints in the complaints management system.
For this role, a strong understanding of complaints, claims, and benefits processes is crucial.
Equally important are excellent communication skills, which will enable you to listen to and understand complainants' needs effectively.
Your ability to build rapport and make complainants feel at ease will be a significant asset.

A solid knowledge of superannuation regulations and compliance requirements is essential, along with meticulous attention to detail and a methodical approach to analysing complaints.

The ability to escalate cases and take affirmative action when necessary is crucial.
Experience building and maintaining relationships with stakeholders is a key requirement for this role.
You'll need to demonstrate strong written and oral communication skills and be exposed to liaising with senior management.
A tertiary qualification in business, commerce, finance, or a related discipline, as well as superannuation experience, is preferred.
Knowledge of Sales Force would be a plus.
Belong at Cbus We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles.
We believe that, with diversity of perspectives and experiences, you get better teams and outcomes.
We're looking for people of all genders, races, nationalities, orientations and of all abilities to join us.

We're keen to hear from you If you've read through the requirements of this role and you feel like you haven't fully met the criteria, we would still encourage you to apply.

We're aware of accessibility barriers when it comes to applying for a job and we want to help.
If you require assistance with your application, please contact our Talent Acquisition Team via Like to know more about working with Cbus? Listen to some of our videos with members of the Cbus team on our website,

Applications Close: 27th June 2024 This position based in Melbourne and is a 12 month maximum term contract Agencies, please note: All Cbus vacancies are managed by our internal Talent Acquisition Team.

Should external assistance be required we will reach out to our preferred agency partners, Thank you.
Boost your career Find thousands of job opportunities by signing up to e Financial Careers today.

#J-18808-Ljbffr

  • Compensation Complaints Resolution Officer

    1 week ago

    Melbourne, Victoria, Australia eFinancialCareers Ltd. Full time

    Compensation Complaints Resolution Officer Compensation Complaints Resolution Officer Cbus Melbourne, Australia Compensation Complaints Resolution Officer Cbus Melbourne, Australia Posted 1 day ago Permanent Competitive Compensation Complaints Resolution Officer About CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful...

  • Compensation Complaints Resolution Officer

    1 week ago

    Melbourne, Victoria, Australia eFinancialCareers Ltd. Full time

    Compensation Complaints Resolution OfficerCompensation Complaints Resolution OfficerCbusMelbourne, AustraliaCompensation Complaints Resolution OfficerCbusMelbourne, AustraliaPosted 1 day agoPermanentCompetitiveCompensation Complaints Resolution OfficerAbout CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation...

  • Compensation Complaints Resolution Officer

    1 week ago

    Melbourne, Victoria, Australia Cbus Full time

    Compensation Complaints Resolution OfficerAbout CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning...

  • Compensation Complaints Resolution Officer

    1 day ago

    Melbourne, Victoria, Australia Cbus Full time

    About Cbus Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits...

  • Complaints Resolution Officer

    1 week ago

    Melbourne, Victoria, Australia Cbus Full time

    Complaints Resolution OfficerAbout CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been...

  • Complaints Resolution Officer

    1 week ago

    Melbourne, Victoria, Australia EFinancialCareers Ltd. Full time

    About Cbus Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds.For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry.As an award-winning fund we've been recognised for the benefits...

  • Complaints Resolution Officer

    1 week ago

    Melbourne, Victoria, Australia eFinancialCareers Ltd. Full time

    About CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits...

  • Complaints Resolution Officer

    1 week ago

    Melbourne, Victoria, Australia eFinancialCareers Ltd. Full time

    About CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits...

  • Complaints Early Resolutions Officer

    1 week ago

    Melbourne, Victoria, Australia Link Group Full time

    OverviewAs a Complaints Early Resolutions Officer, you will be responsible for: investigating, resolving and providing high quality responses to escalated customer complaints within 5 working days of receipt.The role identifies systemic and material issues and contributes to operational process improvements in order to drive improved member and employer...

  • Complaints Resolution Manager

    1 week ago

    Melbourne, Victoria, Australia Asia Pacific Full time

    The Opportunity:Newly created role We are seeking an experienced Complaints Resolution Manager to effectively manage and resolve all Simply Energy customer complaints. You will lead by example and liaise with internal and external stakeholders to deliver process improvements and the delivery of exceptional customer service in complaint handling with a focus...

  • Complaints Officer

    1 week ago

    Melbourne, Victoria, Australia Talent International Full time

    Job Details:LocationMelbourneSalaryNegotiableJob TypeFull TimeRefBBBH100257_ ContactDaniel CliffordPostedabout 5 hours agoThe Client and Role:We are currently working with a global financial services organisation that requires multiple Complaints Officers with experience in the superannuation industry for a short-term engagement. As the Complaints Officer...

  • Complaints Officer

    1 week ago

    Melbourne, Victoria, Australia HOBAN Recruitment Full time

    Our client, a Federal Agency, is looking for a Complaints Officer - APS5 Level to join their team. The Complaints Officer - APS5 Level is accountable under limited supervision to undertake moderately complex tocomplex work. Legislation, policies, procedures, standards, methodologies and precedents guide theposition as it manages and coordinates resolution of...

  • Complaints Officer

    1 week ago

    Melbourne, Victoria, Australia Mercer Full time

    Complaints OfficerWhat can you expect?What we offer is a chance to join a company that is not only winning, but is transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a "people first" culture. This means that great performers are greatly rewarded. We pride ourselves on providing outstanding career...

  • Resolutions Officer

    1 week ago

    Melbourne City Centre, Victoria, Australia Department of Health Full time

    Resolutions Officers manage caseloads of complaints about Victorian health service providers with the aim of achieving timely and effective resolution. In dealing with complaints, Resolutions Officers liaise with the consumers of health services as well as with health service providers, make enquiries to identify and assess options for complaint resolution....

  • Nsc Complaints Resolution Specialist

    1 week ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityThe Customer Resolution Specialist is responsible for helping the Client Servicing teams to continuously improve the quality of our customers' experiences.This is done by partnering with your colleagues and stakeholders to actively respond to complaints/disputes and using the feedback to turn negative customer experiences into positive ones...

  • Resolutions Officer, Intake

    1 week ago

    Melbourne City Centre, Victoria, Australia Department of Health Full time

    ***: Resolutions Officer, Intake & Early Resolutionsx1 Fixed term (12 months), Full or part timeResolutions Officers manage caseloads of complaints about Victorian health service providers with the aim of achieving timely and effective resolution. In dealing with complaints, Resolutions Officers liaise with the consumers of health services as well as with...

  • Complaints Officer

    1 week ago

    Melbourne, Victoria, Australia HOBAN Recruitment Full time

    Our client is a prominent government agency with a strong commitment to improving the lives of individuals with disabilities and fostering an inclusive society. They work tirelessly to provide essential support and services to empower Australians with disabilities and their families.About the Role:We are seeking a skilled APS5 Complaints Officer to join our...

  • Officer, Early Resolution

    1 week ago

    Melbourne, Victoria, Australia NAB - National Australia Bank Full time

    Work type: Permanent Full timeLocation: VIC- Melbourne CBD- Opportunity to learn and grow as part of developing the career you want:Be part of a highly engaged team committed to diversity and flexibility:- Join a team that's invested in youA career that gives you moreKey responsibilities will include: Manage complaints lodged by customers and frontline...

  • Complaints Handling Officer

    1 week ago

    Melbourne, Victoria, Australia Karlka Recruiting Group Full time

    Contract until APS5 Complaints Handling Officer+ extensions Federal Government Agency Melbourne, Brisbane, Adelaide & Perth locationsAbout the companyKarlka Recruiting Group has partnered with aFederal Government Agency to engage an APS5 Complaints Handling Officer.***This position is located in their busy Melbourne, Brisbane, Adelaide & Perth office for an...

  • Intake and Resolution Officer

    1 week ago

    Melbourne City Centre, Victoria, Australia Department of Families, Fairness and Housing Full time

    THE ROLEThe Victorian Disability Worker Commission (Commission) receives complaints and notifications about disability workers and disability students under the Disability Service Safeguards Act 2018 (Vic) (the Act). The Commission supports the Victorian Disability Worker Commissioner (the Commissioner) and the Disability Worker Registration Board of...