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Practice Growth and Operation Manager, Vic/nsw

2 months ago

Melbourne, Australia Straumann Group Full time

**Practice Growth and Operations Manager - VIC / NSW**

**AD Details**

**The Company**

**#ChangeMakers**
**Ready to make an impact?**

The Straumann Group is a global leader in tooth replacement and orthodontic solutions. It unites global and international brands that stand for excellence, innovation and quality in tooth replacement and aesthetics.

We empower our employees to perform and make an impact, to question the status quo, to drive change and stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution - we consistently do things differently than others.

We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful “can-do” attitude.

**#WeChangeDentistry** every day. Be part of it.

**The Role**

**Reporting to the Business Manager Orthodontics your key responsibilities will be**:

- Responsible for continuous development & improvement of ClearCorrect’s practice growth programs.
- Develop KPI’s to measure and report the effectiveness of our practice growth programs.
- Create materials and coach the sales team on effectively communicating practice growth initiatives from ClearCorrect.
- Scout and manage external partners to support the practice growth initiatives.
- Create a case study to develop our existing customer base by implementing practice growth programs.
- Support the sales team in switching high volume providers to ClearCorrect.
- Develop a complete understanding of how ClearCorrect through product and marketing, can significantly increase a practice’s profile, gross turnover, and net profit.
- Manage the customer service team and maintain a high level of service to customers by ensuring efficient, accurate and a timely response to enquiries, correspondence, and orders.
- Identify areas of improvement in our internal processes to ensure high level of customer satisfaction.
- Maintain a basic knowledge in orthodontic/dental concepts and topics.
- Participates in trade shows and conventions.
- Other duties as assigned, directed, or requested.
- Bachelors Degree
- Sales experience, with a history of exceeding lead targets, with a proven ability to quote and close.
- Experience in dental/orthodontics or strong interest to upskill in this field.
- Excellent interpersonal and written communication skills.
- Clear communication skills.
- The ability to quickly adapt and learn new software.
- Good computer skills (Microsoft Office - Word/Excel).
- Must be a team player.

Critical to the success of this role is also being a self-starter with the ability to work autonomously and in a team, being highly organised and having excellent communication and presentation skills.

**Additional Information**

**What can you expect from us?**
- An agile and ambitious environment: We are **#ChangeMakers.**:

- Open, friendly colleagues who collaborate and support each other: We are #**Players+Learners**.
- The freedom to create and engage in an environment with the opportunity to develop yourself as a person and in your **#career**.
- An employer who invests in our inspiring corporate **#culture**.
- To work for the No.1 in Dentistry and one of the leading MedTech companies.
- Attractive and competitive salary package.
- And many more other things

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