![Chandler Macleod](https://media.trabajo.org/img/noimg.jpg)
El1 Service Designer
1 week ago
**Location**
***
- Surry Hills, New South Wales
- **Category**
***
- Executive
- **Salary**
- $600 AUD - $603 AUD Daily
- **Posted**
- 31-Jan-2024
- **Work type**
- Contract
- **Contact**
- Zoe Eagles
- **Reference**
- BH-156571
- **The Opportunity**
On behalf of a Federal Government Agency based in Richmond or Geelong, we are looking for EL1 Service Designer. This is a 12-month assignment. The role will paying $602.55 per day plus super. Based in Surry Hills
The EL1 Service Designer is a leadership role working in participant experience design Division.
**Responsibilities include**:
- Research and identify insights, creating a common understanding.
- Co-create and document current state service through design research, to identify current participant and staff experience, and business processes.
- Co-create and facilitate process design improvements.
- Facilitate design-thinking sessions with service users to design and test the future service (processes, channels, experiences)
- Ensure that the end-to-end service experience is based around the user, in line with the Digital Service Standards and is consistent for all users across different touch-points.
- Evaluate the effectiveness of proposed solutions and design at both a conceptual and tactical level.
- Provides assistance to the Product Owner as required.
**To be considered you will demonstrate**:
- Proven experience in a similar role, working on, multidisciplinary teams across varied skill-sets.
- Excellent communication skills, adept at conveying information to the stakeholders.
- Experience working in an Agile environment.
- Leadership capabilities, with the ability to guide and inspire cross-functional teams.
- Knowledge of the disability or public sector would be advantageous.
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