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Service Administrator
2 weeks ago
**Mixed role of customer service, scheduling and associated admin**:
- **Inner City location - close to train**:
- **Great $$$ based on experience**
Our client is looking for a customer service star to join their busy team as a Service Administrator. If you genuinely love looking after customers as well as being the first point of contact for a business, you will thrive in this role
As a Service Administrator, you will be responsible for providing exceptional customer service to both internal and external customers as well as the administrative tasks associated with the service the company provides.
This role is highly suited to someone who is highly organised, loves problem solving and thrives in a fast paced environment.
**Duties include but are not limited to**:
- Contact customers in relation to services due as well as client follow ups
- Schedule maintenance visits and produce regular run sheets on time
- Allocate technicians (breakdowns, service visits, repairs, etc)
- Produce quotes
- Order parts for technicians
- Keep the database up to date on a daily basis
- Liaise with different areas of the business and build strong internal relationships
- Build outstanding rapport with customers
- Handle and investigate customer complaints
- Use problem solving skills to provide suitable solutions to customers
- General administrative tasks and utilising your organisational skills
- Proven experience in administration or customer service
- Team player attitude with a fun-loving personality
- Passionate about providing OUTSTANDING customer service
- Confident over the phone with a polite and courteous telephone manner
- Intermediate skills in Microsoft Office packages
- High attention to detail
- Ability to multi task with a strong willingness to learn
**The benefits of this role include but are not limited to**:
- Feel the satisfaction of genuinely helping customers on a daily basis
- Be part of a supportive team
- Great hours Monday to Friday - no crazy hours here
**#SCR-jacquie-speirs
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