Support Coordinator

2 months ago

Port Melbourne, Australia Redeema Full time

Redeema is a registered NDIS business providing high quality care to meet evolving needs of our participants and the community. We are committed to meeting the physical and emotional needs of individuals with disabilities, while creating an environment that celebrates their unique perspectives and experiences. Our team consists of caring professionals who prioritise respect, empathy, and individualised attention to ensure the well-being and independence of our participants.

**About The Role**

Are you ready to embark on a rewarding journey where you can make a difference in people's lives? As a Support Coordinator / Psychosocial Recovery Coach, you will have the incredible opportunity to work alongside experienced staff, providing seamless support coordination to Redeema participants. We value our employees and will be with you every step of the way, ensuring you become a highly valued member of our team.

**As the first point of contact for participant you will**:

- play a vital role in creating positive experiences
- conduct assessments and develop individualised support plans in collaboration with participants
- assist participants in understanding and accessing the NDIS, including preparing and submitting relevant documentation
- coordinate and facilitate the delivery of support services in accordance with participants' needs and preferences while effectively managing their NDIS funding
- liaise with service providers and stakeholders to ensure seamless service delivery
- advocate for participants' rights and preferences, ensuring their needs are met and their goals are achieved
- monitor and review the progress and effectiveness of support plans, making adjustments as required
- provide information, advice, and guidance to participants and their families regarding available support options and resources
- maintain accurate and up-to-date records, ensuring compliance with relevant regulations and standards

**At Redeema, we prioritise your growth and success**:

- While prior experience in support coordination is essential, we provide comprehensive training to equip you with the skills needed for success.
- You'll have the opportunity to work in a fast-paced environment, multitasking and completing daily coordination tasks based on participants’ needs.
- Your ability to maintain strict confidentiality and exercise professionalism will further enhance your effectiveness in this role.

**We understand the importance of work-life balance and believe that a supportive and fun team environment is essential. At Redeema**:

- you'll be part of a close-knit team that engages in regular team building activities and enjoys staff dinners on a monthly basis.
- We value your well-being and offer competitive remuneration with benefits such as Portable Long Service Leave, Annual Leave, Sick Leave, Carers Leave, etc.

**To be considered for this exciting role, you should**:

- have a positive customer focus
- dedication to teamwork
- ability to work in a professional manner
- strong computer literacy skills, including proficiency in Microsoft Office Suite
- understanding of NDIS
- Minimum 2 years experience as a Support Coordinator

**Personal qualities**
- Effective time management
- Professional & Positive Work Ethic
- Team skills
- Ability to initiate and maintain contacts with a broad range of people and community organisations to ensure clients' access to services, appropriate communication with fellow workers, families and other people involved with the service and in the life of the and their carer/s
- Excellent relationship building skills and the ability to solve complex problems and communicate appropriately with various diverse linguistic/cultural community members
- Excellent communication skills, both written and verbal and the ability to communicate in a positive and collaborative way
- Demonstrated ability to manage financial resources in a complex environment
- Excellent initiative and self-directed work practices as well as highly developed organisational skills

**Desirable Skills**
- Degree in disability, nursing, human services or field related to the business administration.
- A minimum of 2 years experiences as a Support Coordinator or Recovery Coach.
- Understanding of issues facing the disability sector.

Experience in working with the disadvantaged and people with disabilities

**Joining our team requires you to have**:

- Current Working with Children Check and NDIS Worker Screening Clearance.
- NDIS Worker Orientation Module 'Quality, Safety & You.

At Redeema, we offer not just a job, but a fulfilling career. We provide career pathways and opportunities for your development, ensuring that you grow both personally and professionally with us.

To apply, submit your resume to or by clicking Apply.

Applications close 30/01/2024.

Pay: $75,000.00 - $80,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Application Question(s):

- Which of the following sta

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