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Service Advisor

2 months ago

Perth Airport, Australia CEA Full time

Posted: 09/03/2023

Closing Date: 09/04/2023

Job Type: Permanent - Full Time

Location: Perth Airport

Job Category: Workshop

**About Us**

CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch, Dynapac and Komptech.

Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.

Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.

PART OF THE CFC GROUP OF COMPANIES - Think Safe Act Safe.

**Our branch located in Perth Airport is seeking a Service Advisor to join the team. The successful person will be responsible for providing administrative support to the service department and** p**rovide excellent after-sales support to all dealership customers in a polite, friendly & professional manner.**

**MAJOR RESPONSIBILITIES**:

- Assist the Service Manager or Service Supervisor with customer calls
- Interpret specific customer problems by obtaining as much information from the customer to assist them
- Offer prompt and courteous attention to all customer’s needs
- Point out additional services the customer requires which can be taken care of at the same time (e.g. repairs and items reported previously)
- Estimate costs and completion times for jobs
- Ensure all warranty repair orders are submitted within 14 days of completion
- Perform invoice processing procedure including opening and closing of jobs
- Create purchase orders and input into system and authorise for payment
- Liaise with Contractors in making sure invoices are received in 24hours
- Allocate hours worked to repair orders

**Desired Skills and Experience**:
**ROLE REQUIREMENTS**:

- Proven ability to use Microsoft Suite including Outlook, Word, Excel and PowerPoint
- Proven ability to manage administration for a department
- Ability to liaise with internal customers and suppliers
- Ability to use Reynolds and Reynolds system
- Ability to generate systems reports on services
- Ability to follow all company policies
- Excellent verbal and written communication skills

**BENEFITS**:

- An attractive remuneration package commensurate with your experience.
- A commitment to your ongoing professional development.
- Employee milestone, reward and recognition programs.

**WHY WORK WITH US**:

- Growing family owned and operated
- Career advancement opportunities, locally & nationally
- Great team with a friendly supportive culture
- Employee assistance and wellbeing program for employees and for members of their household

**ON OFFER**:

- Stable employment
- Competitive salary
- Ongoing training
- Long term career opportunity

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