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Sales & Customer Success Consultant

4 weeks ago

Melbourne, Australia Safety Champion Software Pty Ltd Full time

**Description**:

- Our single vision is that "We want to see a world in which no one is hurt at work, ever". It can't be clearer than that._

We live for our values in all that we do.

**#customeralert #bettertogether #gotforgold #loveboldideas #valuelifework #startupmindset**

Bring your OHS/WHS experience & your passion for tech-based solutions to this exciting role - become a Safety Champion 'Champ'
- Are you looking for a career change but still want to use your safety experience?
- Are you passionate about implementing technology-based safety solutions?
- Hybrid working arrangements are a given

**About Us**

We are a rapidly growing tech business that provides an intuitive SaaS-based product to our customers to help them manage their health and safety obligations with ease. We currently support a host of Australian and international businesses across the retail, logistics, trades, manufacturing, and food and beverage industries.

At Safety Champion we are committed to actively fostering a diverse, open, and inclusive workplace. We are a B Corp certified (companies verified by B Lab to meet high standards of social and environmental performance, transparency, and accountability).

**About the Role**

Due to continued growth in our business, we have created a new position - Sales & Customer Success Consultant. Working in a small and dynamic team, you will be actively involved in helping our customers identify our software as a solution for their workplace health and safety management and once converted as a client, will facilitate the configuration and onboarding of our platform into the organisation. Having a professional and energetic approach to your work, you will use your safety knowledge and experience to guide our clients through our product and its life cycle.

With your proactive attitude, easy going communication style, attention to detail and your willingness to learn B2B (business-to-business) sales processes, you will generate sale opportunities and contribute to business development strategies and activities. Anticipating our customers’ needs you will skilfully conduct software demonstrations with our potential clients and have the ability to guide and support clients through all steps of the onboarding, system building and training phases.

To support you enable you to bring your best self to work every day you will be mentored and coached by an experienced Customer Success Manager, whilst working closely with our people in Marketing and the Partner Program. It doesn't stop there - you can get your 'safety geek' on working alonside qualified our inhouse OHS/WHS professionals.

**To be considered for this role, you must have**:

- Experience in a work health and safety role and/or OHS/WHS qualifications (AIHS Membership highly regarded).
- Excellent consulting skills - listening, problem solving, guiding and the ability to develop strong rapport with a broad range of potential and current clients.
- A strong desire to be involved in sales and business development.
- Demonstrated experience in working autonomously and achieving set objectives.
- Experience using OHS software management systems.

**Applicants with the following will be highly regarded**:

- Experience in software sales and/or health and safety related products and services.
- Experience using CRM software.

**How did we do?**

Recruitment for this role will commence immediately - commencing with a telephone chat with Megan, followed by meeting a few members of the Safety Champion team.

**Role Type**:

- Remote - Permanent - Full-time - Associate

**Company Overview**:

- Our mission is to strive to make safety accessible and easier for all people, no matter their expertise. Yep, we’re those guys, we work hard to ensure mums, dads, brothers, sisters and (big) children arrive home from work daily, so they can live life to the fullest. To support this mission, we started Action OHS Consulting and then realised that we could empower businesses to manage safety independently, if they had technology that was built to suit them. That’s why we built Safety Champion Software, which today, co-exists side by side with Action OHS Consulting as sister companies. Collectively, both businesses employ 30 employees, with double digit growth in our headcount in 2021.