Insights Analytics Analyst

1 month ago

Sydney, Australia Commonwealth Bank of Australia Full time

Insights Analytics Analyst
- **Deliver** actionable insights that positively influence our customer journeys.
- **Collaborate** within a solution-driven, inclusive and friendly team environment
- **Interact **across multiple stakeholder areas of impact.

**See Yourself in the Team**

The Data & Decision Science (DDS) team is responsible for leading the delivery of world class data, analytics and technology capabilities to improve the financial wellbeing of our customers and communities.

Customer Engagement Engine: connected to all our channels and using sophisticated machine learning, this state of-the-art technology drives all of our customer contact and improves customer experience and financial wellbeing through ''Next Best Conversations''.

**Your Impact and Contribution**

As an Analyst, you will support the team in the day-to-day data validation and delivery. With guidance from the Insights Analytics Managers, you will play a key supporting role in the use of quality data to deliver on our Group's strategic objectives - Personalised **Next Best Conversations**.

You will help the team to deliver customer-centric (product & channel agnostic) communication campaigns that delight existing customers in moments that matter.

To achieve this, you may expect to;
- Gather data from various sources such as databases and spreadsheets.
- Clean and prepare data to ensure its accuracy, completeness and consistency.
- Use data visualisation tools and techniques to present findings to stakeholders in a clear and concise manner.
- Prepare reports and presentations to communicate findings to stakeholders, including senior management.
- Work with team and business stakeholders to understand business requirements and provide insights that support business objectives.

**About You**

You are passionate about customers and the opportunity to build trust and customer advocacy through data-driven propositions and insights.

You work in an agile set-up with cross-functional stakeholders spanning Data and Decision Science, Channels, Technology, Product and Marketing to deliver personalised customer journeys.

You're a clear communicator and skilled problem solver, excited to contribute to contact decisioning, communications and insights that will transform how we engage with customers.
- Data Analyst experience either as a recent graduate or within a similar corporate environment
- Technical competence on SQL and/or other data wrangling tools
- Values driven and committed to delivering the best outcome for our customers
- Effective communication and stakeholder management skills
- Risk Awareness across data management, security and integrity

**If this sounds like you, we'd love to hear from you**

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Advertising End Date: 11/03/2024

Job ID REQ203763

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