Compliance and Claims Specialist

1 month ago

Sydney, Australia Qantas Airways Limited Full time

Work within a high performing and friendly team environment
- Competitive salary plus industry benefits
- Permanent position based at our Mascot Campus

As Compliance and Claims Specialist within the Qantas NSW Self Insurance Workers Compensation team you will provide specialist compliance claims support to the team. You will be assisting the NSW Workers Compensation Manager in proactively monitoring compliance, monitoring and enhancing compliant claims management processes, problem solving with the aim of delivering best practice claims management in accordance with the relevant legislations, regulations and compliance guidelines.

In this role you will oversee and coordinate the daily compliance activities of the NSW Claims Team ensuring that all compliance measures are met by exercising your expertise and providing guidance to the claims team. You will engage with the Regulator, peak bodies and other representatives in the industry. You will be responsible for the provision of monthly workers compensation data to the State Insurance Regulatory Authority. You will be responsible for the management of quality assurance programs to ensure high levels of compliance and best practice claims management. You will be responsible for developing systems and procedures in line with changes in regulations and legislation, developing and delivering training and implementing change management and driving uptake and engagement by team members and key stakeholders

You’ll have:

- Recent experience in Compliance and claim management within a claims agent or insurance company setting in workers compensation
- Experience in collaborative stakeholder engagement and communications.
- Experience in data management, reporting, trend identification and change management.
- Experience in interpretation and actioning of legislative, guideline and regulatory compliance changes.
- Experience in development, presentation and implementation of training and learning & development content.
- Ideally 3+ years of claims team experience in workers compensation.
- Demonstrated experience in an advisory, leadership, coaching, mentoring or technical specialist role
- Administration experience/knowledge of general business and administrative practices
- Exceptional time management and organisational skills and the ability to prioritise tasks
- Excellent communication (verbal and written) and interpersonal skills.
- Team player attitude
- Intermediate proficiency with Microsoft Office, specifically Word and Excel.
- Experience managing claims under a self-insurance portfolio (highly regarded)
- Why Qantas?_
- You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully._
- There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless._
- The Qantas employee benefits program offers amazing benefits that extend well beyond travel._
- _ We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays._
- _ We have flexible leave options: Make use of leave and flexible working opportunities including 14 weeks paid parental leave and the option to purchase additional paid leave for eligible employees._
- _ We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships._
- _ We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan._

We’ve worked hard to create a culture that will challenge and excite you - and give you the support you need to really go places. Here, everyone’s treated with the respect they deserve. And everyone has the potential to make the most of their skills.

Applications close: 29th April 2023

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