Medical Receptionist and Administrative Assistant

4 weeks ago


Macquarie University, Australia Macquarie University Hospital Full time

PRIMARY DETAIL

We are looking for an experienced Medical Receptionist to join our busy and diverse MQ Health Kids Clinic at Macquarie University Hospital.

THE ROLE- Part-time, Permanent position available- Immediate start in a healthcare organisation based primarily in Macquarie University (North Ryde).- Salary from $56,880-$58,337 p.a. ($28.79-$29.52 per hour), plus 11% superannuation and access to the full salary packaging benefit with Maxxia to maximise your take home pay.

The Role

Key accountabilities include:
- Provide administrative support and liaise with patients in person and over the phone- Manage patient appointments with clinicians- Ensure patients are billed in an accurate and timely manner- Update and maintain confidentiality of patient records

About You

You will be an enthusiastic and professional individual who enjoys interacting with customers/patients to provide excellent customer service in each and every interaction. You will have previous reception and administration or customer service-related experience. You will enjoy working in a lively environment with excellent organisational skills and the ability to prioritise work while maintaining a high level of accuracy.

If you are proactive in nature and appreciate working with patients, looking for an opportunity to work for a unique healthcare organisation with exposure to work in a multidisciplinary environment, then you will thrive in this role

About Us

At

MQ Health

we unite the best clinicians, the most qualified researchers and the most dynamic teachers to lead the development of health and medical education and practice in Australia. We are Australia's first fully integrated university-led health sciences centre, combining excellence in clinical care with teaching and research. MQ Health brings together Macquarie University Hospital, MQ Health Clinics, and the Faculty of Medicine and Health Sciences.

MQ Health's integrated approach delivers holistic patient care and treatment informed directly by world-renowned research and continuous learning for improved patient outcomes, enhanced student experiences and more and better research.

Key Accountabilities include (but not limited to):
- Providing customer service, making appointments and answering enquiries from patients and medical practitioners- Scheduling patient appointments in line with the requirements of each clinician- Ensuring accurate data entry of patient information into the patient management system- Assist clinicians in managing their inpatient hospital work- Preserving confidentiality and privacy of all patient information and records- Ensuring patients are billed and receive receipts in a timely manner- Processing Medicare and Private Health Fund billings- Attending to general housekeeping duties in reception, kitchen, bathroom and waiting areas- Communicating, liaising and coordinating duties with other administrative and reception staff in the clinic and throughout other MQ Health and affiliated clinics- Opening and closing the practice in accordance with procedures- Collection/sorting of incoming mail and coordination of outgoing mail-
- Reconciling end of day cash/EFTPOS and undertaking associated banking tasks

To Apply

To be considered for this position, you will demonstrate in your resume and a 1-page cover letter that you possess:
- Demonstrated sound verbal and written communication skills and ability to build rapport and empathise with patients- Demonstrated commitment to high level of customer service delivered in a professional manner at all times- Demonstrated 3 years reception and/or administration experience - preferably working in a general or specialist medical practice or hospital setting
- _(but not essential)_- Competency in health-related software packages (Genie or Best Practice)- Excellent organisational and time management skills- Excellent attention to detail- Ability to work effectively as part of a team- Commitment to uphold and be a steward of the Mission, Vision and Values of MQ Health.

Role Specific Conditions:
- Working with Children Check Clearance for NSW- Immunisation Checks- Criminal History Check Clearance

Role Specific Enquiries: Linda Tyas-Riddle, Practice Manager via

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Applications Close:
05/09/2023 11:59 PM

Diversity and Inclusion
- Innovation and ingenuity thrive at Macquarie when diversity, equity and inclusion take centre stage. We embrace a culture where diversity of background, experience and perspective are fundamental to our success.
- We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in- Equity, Diversity and Inclusion
- in Higher Education and healthcare.
- Flexible Work

At Macquarie, we believe in providing flexibility, supporting our staff to manage their personal commitments, while optimising their work performance and co



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