IT Onsite Support Analyst

6 days ago

Jandakot, Australia Schlumberger Australia Pty Ltd Full time

**About SLB**:
We are a global technology company, driving energy innovation for a balanced planet.

Together, we create amazing technology that unlocks access to energy for the benefit of all.

Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and achieve our goals. We aim to raise the bar high. We look for people who are committed to innovation and success and act with integrity to become and be a part of one of the most diverse group of experts in our industry, anywhere around the globe.

Global in outlook, local in practice - and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.

**Role**: IT Onsite Support Analyst

**Location**: Jandakot, Perth WA

**Type of contract**: Permanent

**Roster**: Full Time

Primary duties to provide support include computers, servers, network, and documentation. Knowledge in programming and MS Power Platform will be an advantage.

Successful Position holders are excellent communicators, enjoy solving problems, and work well in teams.

**Roles and Responsibilities**:

- Monitor and resolve incident and Service Requests, ensuring that the agreed service level targets, KPIs and operational requirements are achieved.
- Supporting and provisioning end-user hardware, software and peripherals and IT asset life cycle processes
- Occasional project team work to deploy solutions or upgrade existing infrastructure.
- Performing a wide variety of Level 1-2 support across many technologies
- Complete online training for Onsite Support Analyst
- Complies with QHSE and IT policies.
- Develop good relationships with various IT team (server, connectivity, security, GSD team).

**Qualifications and Experience**:

- Residing in Perth, WA
- Have the full right to live and work in Australia.
- Relevant IT degree and\or industrial certifications
- 1+ year relevant IT experience in a corporate environment
- Knowledge and experience supporting an end-user standard operating environment with a focus on Microsoft technologies (Windows, O365 suite including Power Platform)
- Knowledge of technical infrastructure including LAN & WAN networks and server.
- Knowledge in programming, MS Power Platform and Azure will be an advantage.
- Good communicator and the ability to collaborate closely with the various internal IT teams.
- Demonstrated high level of customer service and customer advocacy skills.
- Strong organisational and time management skills
- Ability to work independently, yet part of a collaborative team
- Mostly working from our Jandakot base/Perth office but with ability to travel to other locations such as Kewdale, Karratha, Adelaide, Moomba, Roma.
- Willingness to work flexible hours when needed.

**Benefits**:

- Permanent employment
- Gold Tier Private Health Cover
- Comprehensive Life, TPD & Income Protection Insurances
- Wellness Benefits
- Employment Assistance Program
- Discounted Stock Purchase Program
- Attractive compensation package
- Online learning
- Opportunity to work with various internal IT teams worldwide

Please note that recruiting for this role will be done via Manpower Group which is an SLB-approved third-party Recruitment Process Outsourcing company.

Only successful applicants that meet the above criteria will be contacted.

SLB is an equal opportunity employer. Qualified applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

We are committed to providing employment opportunities for Aboriginal and Torres Strait Islander people.

**Benefits**:

- Employee stock purchase plan
- Health insurance

Application Question(s):

- Are you legally authorized to work and live permanently in Australia?
- Are you currently in Perth?
- Do you have a degree in IT and\or industrial certification?
- How many years of experience do you have as an IT support in a corporate environment?
- Is it possible for you to travel to other locations when company requires?
- Is it possible for you to work flexible hours when needed?

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