Front Office Duty Manager

1 week ago

Brisbane, Australia Brisbane Airport Hotels Group Full time

The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD's and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation and meeting and event space to be developed in this precinct.

**Key Responsibilities Include**:

- Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
- Lead by example when attending to guest requests. Be proactive and resourceful.
- Take initiative to ensure that interactions with our customers are positive and productive.
- Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
- Provide guidance, support training and leadership to all employees.
- Monitor training and offer guidance to employees whilst on shift.
- Assist in all areas of the hotel during peak times to eliminate potential issues.
- Responsibility for the health and safety of all patrons, guests and staff members.

**To be successful in this role, you MUST have**:

- Previous front office experience at a supervisory level
- Proven experience in Fidelio or Opera
- Proven customer service, communication and personal presentation skills
- Ability to work a variety of shifts including weekends, evenings and public holidays
- The ability to hold a QLD Responsible Management of Licensed Venues.

**What we can offer you**:

- Career progression & education assistance
- Monthly social events
- Accor discounts on accommodation worldwide
- Medibank insurance discounts
- Discounted meals and beverages on site
- Reward programs
- Flexible working hours
- Subsidized onsite parking
- Discounted Air Train weekly pass
- Complimentary car parking after 3 years of continued employment

  • Front Office Duty Manager

    2 months ago

    Brisbane, Australia AccorHotels Full time

    Front Office Duty Manager - Novotel Brisbane Airport Brisbane Airport Hotels Group The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD's and 17 meeting spaces. Located at the...

  • Front Office Duty Manager

    7 days ago

    Brisbane, Queensland, Australia AccorHotels Full time

    Front Office Duty Manager - Novotel Brisbane AirportBrisbane Airport Hotels GroupThe Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD's and 17 meeting spaces. Located at the...

  • Front Office Duty Manager

    1 week ago

    Brisbane, Queensland, Australia Accor Hotels Full time

    Company DescriptionMercure Canberra is one of the city's first established hotels, combining old-world charm with modern comforts. The hotel is located moments from the CBD, as well as the National Convention Centre and Australian War Memorial.Job DescriptionMercure Canberra has an exciting opportunity to join our Front Office Team as a Duty Manager....

  • Front Office Duty Manager

    1 week ago

    Brisbane, Queensland, Australia SeaLink K'gari (Fraser Island) Full time

    The OpportunityThe Front Office team at Kingfisher Bay Resort is looking for an experienced Duty Manager to play a pivotal role in ensuring the smooth operation of our Front Office department. This is a full-time position offering a rotating roster that requires the successful candidate to live on the island. We are seeking someone who truly loves what they...

  • Front Office Duty Manager

    2 weeks ago

    Brisbane, Australia SeaLink K'gari (Fraser Island) Full time

    Kingfisher Bay Resort, K'gari (Fraser Island)The OpportunityThe Front Office team at Kingfisher Bay Resort is looking for an experienced Duty Manager to play a pivotal role in ensuring the smooth operation of our Front Office department. This is a full-time position offering a rotating roster that requires the successful candidate to live on the island. We...

  • Front Office Duty Manager

    2 weeks ago

    Brisbane, Australia SeaLink K'gari (Fraser Island) Full time

     The OpportunityThe Front Office team at Kingfisher Bay Resort is looking for an experienced Duty Manager to play a pivotal role in ensuring the smooth operation of our Front Office department. This is a full-time position offering a rotating roster that requires the successful candidate to live on the island. We are seeking someone who truly loves what...

  • Front Office Duty Manager

    11 hours ago

    Brisbane, Australia SeaLink K'gari (Fraser Island) Full time

     The OpportunityThe Front Office team at Kingfisher Bay Resort is looking for an experienced Duty Manager to play a pivotal role in ensuring the smooth operation of our Front Office department. This is a full-time position offering a rotating roster that requires the successful candidate to live on the island. We are seeking someone who truly loves what...

  • Front Office Duty Manager

    9 hours ago

    Brisbane, Australia SeaLink K'gari (Fraser Island) Full time

    Kingfisher Bay Resort, K'gari (Fraser Island)The OpportunityThe Front Office team at Kingfisher Bay Resort is looking for an experienced Duty Manager to play a pivotal role in ensuring the smooth operation of our Front Office department. This is a full-time position offering a rotating roster that requires the successful candidate to live on the island. We...

  • Front Office Duty Manager

    3 weeks ago

    Brisbane, Australia SeaLink K'gari (Fraser Island) Full time

    **The Opportunity** **About the Role** The Front Office Duty Manager is responsible and accountable for overseeing our Front Office Administration and Reception operations where the key role will be focused on Customer/Groups Service and coordinating frontline services including Resort Porters in the absence of upper management of the Front Office...

  • Front Office

    6 days ago

    Brisbane, Australia Marriott International, Inc Full time

    **Job Number** 24036252 **Job Category** Rooms & Guest Services Operations **Location** The Westin Brisbane, 111 Mary Street, Brisbane, QUEENSLAND, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions...

  • Front Office Duty Manager

    7 days ago

    Brisbane, Queensland, Australia AccorHotels Full time

    The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD's and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation and meeting and event space to...

  • Front Office Duty Manager

    1 week ago

    Brisbane, Queensland, Australia AccorHotel Full time

    Company DescriptionThe Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. We have a Rooftop Event Space, Executive Lounge, 532 guest rooms, 3 restaurants, and 17 meeting spaces. Located in the Brisbane Airport precinct, we are the first accommodation and event...

  • Front Office Duty Manager

    1 week ago

    Brisbane, Queensland, Australia Pullman Brisbane Airport Full time

    Company DescriptionThe Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. We have a Rooftop Event Space, Executive Lounge, 532 guest rooms, 3 restaurants, and 17 meeting spaces. Located in the Brisbane Airport precinct, we are the first accommodation and event...

  • Front Office Duty Manager

    1 week ago

    Brisbane, Queensland, Australia SeaLink K'gari (Fraser Island) Full time

    The OpportunityAbout the RoleThe Front Office Duty Manager is responsible and accountable for overseeing our Front Office Administration and Reception operations where the key role will be focused on Customer/Groups Service and coordinating frontline services including Resort Porters in the absence of upper management of the Front Office department at...

  • Front Office Duty Manager

    1 week ago

    Brisbane, Queensland, Australia ibis Styles Brisbane Elizabeth Street Full time

    Company DescriptionAn exciting opportunity has arisen for a dedicated customer service professional to join the ibis Styles Brisbane Elizabeth Street team, as their next Front Office Duty Manager. As someone who loves to create meaningful connections with both guests and colleagues, this role will see you being responsible for the day to day operations of...

  • Assistant /duty Manager Front Office

    3 days ago

    Brisbane, Australia AccorHotel Full time

    **Company Description** “Hospitality is a work of Heart”** at Novotel Brisbane South Bank. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible. There is a unique opportunity for an experienced guest experience professional to join our Front Office team as **Assistant Manager /...

  • Front Office Duty Manager

    3 weeks ago

    Brisbane, Australia ibis Styles Brisbane Elizabeth Street Full time

    Company Description An exciting opportunity has arisen for a dedicated customer service professional to join the ibis Styles Brisbane Elizabeth Street team, as their next Front Office Duty Manager. As someone who loves to create meaningful connections with both guests and colleagues, this role will see you being responsible for the day to day operations of...

  • Assistant /Duty Manager Front Office

    4 days ago

    South Brisbane, Australia Accor Full time

    Company Description “Hospitality is a work of Heart” at Novotel Brisbane South Bank. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible. There is a unique opportunity for an experienced guest experience professional to join our Front Office team as Assistant Manager /...

  • Front Office Duty Manager

    2 weeks ago

    Brisbane, Australia AccorHotel Full time

    Company Description The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. We have a Rooftop Event Space, Executive Lounge, 532 guest rooms, 3 restaurants, and 17 meeting spaces. Located in the Brisbane Airport precinct, we are the first accommodation and event...

  • Front Office Duty Manager

    3 weeks ago

    Brisbane, Australia Pullman Brisbane Airport Full time

    Company Description The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. We have a Rooftop Event Space, Executive Lounge, 532 guest rooms, 3 restaurants, and 17 meeting spaces. Located in the Brisbane Airport precinct, we are the first accommodation and event...