Customer Service/operations Support Administrator

3 weeks ago

Cheltenham, Australia New Balance Australia Pty Ltd Full time

_Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now._

We are looking for a highly motivated and customer oriented **Operations Support Administrator** to join our Operations Team for a **6-month leave cover **contract**.** This role will be responsible for all general customer service queries, data entry, providing administrative support to the Australian operations.

Your success in this role will be based on your strong customer service and high level of attention to detail.

**Key responsibilities**:

- Handle customer queries professionally, provide knowledgeable solutions and follow up as required
- General administration and customer service duties
- Key all orders on day of receipt and all Indent & Contract orders within 5 working days
- Ensure all key account orders are entered on time and all queries are actioned as soon as is practicable
- Produce daily order review report - Crosscheck all unfulfilled orders & investigate holds
- Manage product oversold items - ensure all orders that cannot be filled are cancelled and communicated to sales team
- Perform EOM order clean up - ensure no orders are sitting in past months. Move out orders on credit/customer suspend accordingly
- Providing support to the Assistant Operations Manager and Operations Team
- Communication and liaise with internal and external stakeholders for any operation matters

**To be successful you will have**:

- Exceptional customer service
- Well developed data entry, MS Excel, and MS Word skills
- High accuracy level and attention to detail
- Computer know how - Previous experience with Aurora is highly regarded
- Analytical & problem solving skills
- Highly organised with excellent time management skills
- Excellent written and verbal communication
- Ability to work autonomously yet be part of a broader team

**What we give you in return**:

- Hybrid work (2 days from home)
- Generous product discounts
- Onsite gym
- Free car parking
- Yoga and Personal Training classes
- Social events/team building
- Career pathway into a global company.

If you felt excited by reading the job description and have what it takes to succeed in this role, we encourage you to APPLY NOW with your CV and cover letter detailing why you’d be the perfect fit for this role.

**Job Types**: Full-time, Fixed term
Contract length: 6 months

**Salary**: $50,000.00 - $60,000.00 per year

**Benefits**:

- Employee discount
- Gym membership
- Work from home

Schedule:

- Monday to Friday

Application Question(s):

- Please describe your eligibility to work in Australia.

**Experience**:

- Customer service: 1 year (preferred)
- Microsoft Office: 1 year (preferred)

Work Location: Hybrid remote in Cheltenham, VIC 3192

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