Customer Success Manager, Small Business Anz
3 months ago
**Who are we?**
HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers all over the world use our marketing, sales, and customer success software to grow their businesses. It's our mission to not just help them grow, but to help them _grow better._
At HubSpot, we believe that our values live in our hearts, not our hallways. We want to build a company where people feel empowered to do their best work, wherever they are. Our ANZ office is located in Sydney's CBD, however this role is open to remote workers based anywhere in Australia.
**What's the role?**
We're looking for a Customer Success Manager to join the ANZ Small Business team If you're obsessed with delighting customers and have a sense of autonomy, ownership, and dedication to helping each customer experience a measurable ROI, this is a role to consider Our Customer Success team is on a mission to deliver best-in-class services and support to our global customers. From developing creative and personalised strategies for businesses, to creating resources that help people become inbound experts, we try to help our customers grow better using our software.
**What will you do?**
- Primary ownership and accountability for ensuring customer growth, delight, and retention for complex customers who require higher-touch service.
- Build and foster relationships with key decision makers and stakeholders across multiple customer teams
- Engage customers in strategy conversations, to derive maximum value from their investment in HubSpot
- Define what success means for your customers and produce detailed plans outlining roadmap to achieve success and share in accountability of their success
- Monitor customer health and create risk mitigation plans where needed
- Collaborate with other HubSpot teams, and executive leadership, to ensure adoption and successful customer renewals
- Resolve customer inquiries by aligning customers with the right resources
- Be accountable for the retention of your customers along with providing forecasting insights to our Contract Management team around upcoming renewals
- Identify and develop new opportunities for expanding customer's usage of new products
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
**Who are you?**
- Experience owning, maintaining, and driving a customer relationship in a quota or retention-carrying role
- A verifiable track record of consistently meeting and exceeding revenue goals
- A firm grasp of how business works, including sales, consultative, problem solving, and issue resolution skills.
- Well-organized, with a high attention to detail and ability to prioritize and time manage for successful execution.
- Confident, self motivated, and a true team player
- The ability to thrive in a fast-paced environment
- Demonstrated desire to learn
- Experience with SaaS & marketing automation software are a huge plus
**What are the benefits?**
- Hybrid work environment - You can choose to work from Home, Office or Flex
- World class new hire training and onboarding
- An education allowance up to USD$5,000 per annum
- Unlimited Time Off Policy
- Private health insurance allowance & annual fitness reimbursement
- Opportunity to work with amazing colleagues who embody HubSpot's HEART core values
- Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks
- _Check out the _HubSpot Website_ to see all our wonderful Benefits_
HubSpot culture is driven by a shared passion for our mission and metrics. It is a culture of amazing, growth-minded people whose values include using good judgment and solving for the customer. Employees who work at HubSpot have HEART: Humble, Empathetic, Adaptable, Remarkable, Transparent.
**_ If you need accommodations or assistance due to a disability, please reach out to us _**_using this form_**_._**_ This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process._
- At HubSpot, we value both flexibility and connection. Whether you're a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers._
- If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events such as HubSpot's annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections._
**_Germany Applicants:_**_ (M/F/d) - link to HubSpot's Career Diversity page _here_._
**_ India_**_ Applicants:_**_ link to HubSpot India's equal opportunity policy _here_._
**About HubSpot**
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides softw
-
Small Business Lending Specialist
2 months ago
Sydney, Australia ANZ Banking Group Full time**Req ID**: 79960 **Department**: National Business Centre **Division**: Australia Commercial **Location**: Sydney About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role The purpose of this role is to provide remote...
-
Business Banking Manager, Sydney Nsw
3 months ago
Sydney, Australia ANZ Banking Group Full time**Req ID**: 78569 **Department**: Small to Medium Enterprise Banking NSW/ACT **Division**: Australia Commercial **Location**: Sydney About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Business Banking...
-
Okta ANZ Customer Success Leader
4 weeks ago
Sydney, New South Wales, Australia Okta, Inc. Full timeJob OverviewThis is a dynamic leadership role that requires a seasoned professional to spearhead the customer success team in the ANZ region. If you are passionate about technology, strategic problem-solving, and providing thought leadership, this could be an ideal opportunity for you.About OktaOkta, Inc. is the world's leading identity and access management...
-
Sales Director, Small Business ANZ
4 weeks ago
Sydney, Australia HubSpot Full timeThe Company HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Over one hundred thousand customers all over the world use our marketing, sales, and customer success software to grow their businesses. It's our mission to not just help them grow, but to help them grow better. At HubSpot, we believe that our values live...
-
Small Business Commissioner
3 weeks ago
Sydney, Australia NSW Department of Customer Service Full time**NSW Small Business Commissioner** **_ Be the Advocate for Small Business Success Across NSW_** The NSW Government is seeking an experienced and passionate leader to take on the role of NSW Small Business Commissioner, an independent statutory officer responsible for championing the interests of small businesses across the state. This is a unique...
-
Customer Success Manager
6 months ago
Sydney, Australia Thomas International Full time**About Thomas** At Thomas, we envision a world of limitless human potential achieved through deep self-awareness and strong connections among individuals. With over 40 years of experience, we have been at the forefront of providing talent assessment platforms that assist businesses worldwide in recruiting, retaining, and developing exceptional talent. But...
-
Manager, Customer Success Anz
7 months ago
Sydney, Australia Zoom Full timeThis role is based in Sydney. **Responsibilities**: - Coach & mentor your team of highly motivated diverse set of Customer Success Professionals across the ANZ region to develop customer engagement skills and competencies. The territory span is across Australia and New Zealand. - Help manage, recruit, coach, train and develop a growing and energetic team...
-
Manager, Customer Success Anz
7 months ago
Sydney, Australia Zoom Video Communications, Inc. Full timeThis role is based in Sydney. **Responsibilities**: - Coach & mentor your team of highly motivated diverse set of Customer Success Professionals across the ANZ region to develop customer engagement skills and competencies. The territory span is across Australia and New Zealand. - Help manage, recruit, coach, train and develop a growing and energetic team...
-
Anz Manager, Customer Success
8 months ago
Sydney, Australia Procore Full timeAs our **ANZ Manager, Customer Success** you will play a crucial role in driving the retention and expansion of our customer base, through increased adoption and engagement. You will be responsible for overseeing a team of dedicated Customer Success Managers, aligning their efforts with company objectives, and fostering a 'customer value' centric...
-
Anz Manager, Customer Success
8 months ago
Sydney, Australia Procore Full timeAs **ANZ Manager, Customer Success **(Commercial), you will play a crucial role in driving the retention and expansion of our customer base, through increased adoption and engagement. You will be responsible for overseeing a team of dedicated Customer Success Managers, aligning their efforts with company objectives, and fostering a 'customer value' centric...
-
Director of Customer Success ANZ
6 months ago
Sydney, Australia Okta, Inc. Full timeGet to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...
-
Business Banking Manager
5 months ago
Sydney, Australia Australia and New Zealand Banking Group Limited (ANZ) Full timeBusiness Banking Manager - Health Business Banking Manager - Health Req ID: Department: Small to Medium Enterprise Banking NSW/ACT Division: Australia Commercial Location: Sydney About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of...
-
Customer Success Manager, Anz
4 weeks ago
North Sydney, Australia Pexip Full timeYou are passionate, content to take responsibility for your actions and performance, and are a team player with strong integrity. The Pexip culture builds firmly on the human aspects of being part of the team, and you will form the role of leading by example to team members. Alongside the other local technical and sales champions, you will lead the renewal...
-
Head of Sales Operations
3 months ago
Sydney, Australia Xero Full timeXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...
-
Manager, Anz Partner Development, Anz Partner
4 months ago
Sydney, Australia Amazon Corporate Services Pty Ltd Full time10+ years of building and leading large teams and working in matrixed operating structures experience - Bachelor's degree or equivalent - Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent - Experience in strategic thinking about business, enterprise software products, and new...
-
Customer Success Manager
6 months ago
Sydney, Australia Sitecore Full time**About Us**: Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe. **About the...
-
Sydney, Australia Google Full timeAt Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google’s technology, platforms and people and we welcome Indigenous applicants. Please see ourReconciliation Action Plan for more information. **Minimum qualifications**: - 10 years of...
-
Anz Gtm Lead, Anz Specialist Team
7 months ago
Sydney, Australia Amazon Web Services Australia Pty Ltd Full timeExperience developing strategies that influence leadership decisions at the organizational level - Experience in developing, negotiating and executing business agreements - Experience influencing internal and external stakeholders - 10+ years of building and leading large teams and working in matrixed operating structures experience About Amazon Web...
-
Head of Brand
7 months ago
Sydney, Australia Xero Full timeXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...
-
Enterprise Manager, Customer Success
7 months ago
Sydney, Australia Procore Technologies Full timeAs our **Enterprise Manager, Customer Success** you will play a crucial role in driving the retention and expansion of our customer base across ANZ and Asia, through increased adoption and engagement. Procore’s Customer Success team is instrumental to long-term profitability by identifying upsell opportunities, mitigating risk, driving adoption while...