Manager Operations

7 months ago

Perth Airport, Australia C.H. Robinson Full time

***

The Operations Manager is accountable for the development and deployment of efficient order to cash business processes within a commercial portfolio in order to achieve business objectives. This role will work in partnership with operations and commercial leaders to evaluate business needs and identify, build, and implement changes that create efficiencies, improve productivity, deliver quality, and achieve desired cost to serve. These leaders drive effective change management within portfolios to ensure adoption of new technology, tools, and processes.

**DUTIES AND RESPONSIBILITIES**

The duties and responsibilities of this position consists of, but are not limited to, the following:

- Establish a culture centered on quality, process, and efficiency to drive desired service levels at appropriate costs
- Continuously evaluate processes for efficiency and effectiveness.
- Work with peers and leadership to develop and implement operational strategies that deliver quality and where possible, remove friction and waste.
- Monitor portfolio productivity and quality results and adjust as needed.
- Ensure service delivery standards are being achieved.
- Develop implement and enhance SOP’s to meet business needs
- Share relevant portfolio operational and quality metrics to inform and improve decision-making, and drive efficiency, quality, and profitability
- Ensure portfolio compliance to standard operating procedures and company policies
- Develop and maintain effective relationships with internal stakeholders (capacity, commercial, service line peers). As necessary, review service level metrics and keep internal partners apprised of operations results, initiatives, or changes
- Develop, maintain, and leverage internal relationships with operations peers that reinforces a culture of one team and enables the execution of high-quality service, ethical issue resolution, and process or service improvements. Share observations, feedback and ideas to operations leadership
- Ensure an understanding of available tools and systems to advance work processes and automation. Work with operations leadership and internal stakeholders, including IT, to drive system changes to improve effectiveness and/or efficiency. Present suggestions or improvements to drive better performance
- Maintain a strong understanding of all C.H. Robinson product offerings and outputs from strategic initiatives through the Pillar model
- Other duties or responsibilities as assigned according to the team and/or country specific requirements

**QUALIFICATIONS**

Required:

- High school Diploma or GED
- Minimum 10 years of freight forwarding experience.
- Minimum 5 years of leading and managing teams.

Preferred:

- Bachelor’s degree from an accredited college or university
- Collaborative and adaptive leadership style
- Strong written and verbal communication skills including the ability to effectively present to both internal and external audiences
- Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
- Experience or knowledge of operational excellence methodologies (i.e. Lean, Six Sigma, CSCP, etc.)
- Knowledge of emerging technology and trends
- Proven track record for delivering process/continuous improvement and change management results
- Ability to multitask and prioritize projects efficiently and effectively with superb attention to detail
- Strong problem solving and conflict resolution skills
- Ability to understand and communicate financial and other performance metrics
- Proficient in Microsoft Office Suite of programs
- Values a diverse and inclusive work environment

**Disclaimer**:

- This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

**Equal Opportunity and Affirmative Action Employer**
- C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.

**Benefits**

At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.

**Why Do You Belong at C.H. Robinson?

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