Collections Manager

2 months ago

Redfern, Australia IPF Digital Full time

Are you customer obsessed and a skilled problem solver, then keep reading, you may be the talent we are looking for. _

**Who are we?**

IPF Digital Australia (trading as Credit24), is part of a global market-leading consumer lending business, IPF Group. With operations also in Europe and Mexico; we thrive to build a better world through financial inclusion by offering fast, simple, and easy-to-access credit solutions to everyday Australians.

We're a team of high energy and passionate people, who pride ourselves on how we work together as a team. We truly believe in the importance of delivering great experiences for our customers, so we keep them at the forefront of everything we do.
We embrace the pursuit of ensuring a great work life balance for all. We work hard, however we acknowledge the importance of flexibility and balancing our internal & external priorities. We also practice a culture of consistently reflecting and celebrating our wins and achievements with one another.

**The role**

Reporting to the Payments and Hardship Manager, you will assist in leading and developing a team of Collections Specialists towards the achievement of collection revenue targets. The role is responsible for the end-to-end management of day to day collections duties and processes, and supporting the team to that end.

**Responsibilities**

Here’s an example of your day:

- Updating and monitoring all collections processes, policies and manuals to ensure compliance and a great customer experience
- Preserve customers from payment delinquency and maximizing collection process performance to reach targets (POT, regularization, cash collected)
- Handling customer payment difficulties with sensitivity and tactfulness
- Presenting weekly collections data via regularisation report
- Managing partner relationships (for example: collection agencies, potential outsourced reminder partners)
- Identify and lead continuous improvements in Collections
- Lead, develop, motivate and mentor team members
- Participate in Group Audits regarding required collections information
- Ensure tasks and duties are allocated efficiently to meet monthly regularization/efficiency targets and proactively respond to variances in targets

**Requirements**:
Here’s what experience we need from you:

- Previous debt recovery experience
- In depth knowledge of local guidelines
- Proven ability to meet collections KPI targets
- Be self-motivated and commercially minded
- Experience with process improvements/projects

**What we can offer you**
- Global exposure
- Office weekly lunches
- Snack bar
- Friday happy fridge
- Various team building events ️
- A true people first and family culture
- Employee assistance program ️
- Development opportunities
- Hybrid working model - with flexible work from home arrangements

**Sound good?**
- IPF Digital Australia is an Equal Opportunity Employer and we value diversity and inclusion in the workplace. We seek to recruit, develop and retain the most talented people from diverse cultures, perspectives, skills and experiences within our workforce. All employment will be based on merit, competence, performance and business needs._

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