Sales & Account Manager

3 months ago

Redfern, Australia Aplenty Full time

Aplenty

The overarching purpose of this position is to be the main point of contact for all of our clients, managing their journey from the point of enquiry right through to the time of their event. It is a sales and customer service role that is about maintaining and growing our private client base and communicating all that Aplenty does.
- Be an important part of a growing business
- Work with leading Australian and international brands in fashion, design, production, food and wine
- Professional development opportunities to enhance your skills

What is Aplenty:
The word Aplenty means abundance. It is at the core of what we do and who we are. We believe food is the greatest connector and we’re here to make it an entire experience.

Aplenty started in 2021 with founder Michaela delivering picnic and pasta boxes to parks and houses during lockdown. Entering our fourth year, we have quickly expanded to the dynamic, contemporary catering and events company we are today. We work on incredible weddings and events, curate menus and experiences for leading Australian and International brands and companies, as well as work with some of the best food and wine producers and businesses, fostering a great community around us.

Aplenty is not just another catering company. We pride ourselves on having carved out a unique place in the industry and thinking outside the box to achieve our vision and that of our clients. We believe in curated experiences, amazing hospitality and going above and beyond for our clients and peers. We are a small team that works on big jobs and looking for a committed personality, excited by growth opportunities and getting Aplenty to the next level.

Mission:
The overarching purpose of this position is to be the main point of contact for all of our clients, managing their journey from the point of enquiry right through to the time of their event. It is a sales and customer service role that is about maintaining and growing our private client base and communicating all that Aplenty does.

Skills/Attributes:
You will be incredibly detail oriented, efficient, time conscious and take joy in helping people realise their visions, through sharing all Aplenty has to offer. It requires someone with drive to achieve results, patience in managing a wide range of enquiries and customer needs, and an ability to think outside the box while also being practical. You will have experience in events and/or weddings and preferred experience with hospitality. In addition you will be excited by all that Aplenty has to offer, and experience in sales that is driven by a passion of making the best events in the industry.

This position suits a person with drive and ambition to end up in a leadership position in this growing business. This is a dynamic workspace and a small team, so we are looking for someone with a very professional attitude balanced with an appreciation and understanding of small business.

ACCOUNTABILITY AREAS

Client Management
- Managing client journey from start to finish ensuring all customer needs and expectations are set and met
- Managing the event sales pipeline. Ensuring all leads are answered on the day they are received and all opportunities/customer responses are replied to within 48 hours.
- Always setting the expectation for the client to know when to hear back from you
- Collaborating with clients to understand their event requirements, preferences and budget
- Providing consultative guidance to clients on catering options, event logistics and any additional services.
- Ensuring all customer enquiry details are recorded and organised
- Resolving customer issues and concerns
- Building up our private client base

Sales and Account Management
- Adding value to our clients events with the wide range of products and services the Aplenty has to offer
- Putting together proposals, sending quotes and contracts, and all collateral once customer has booked in
- Execute sales strategies with precision, demonstrating an in-depth understanding of our catering offerings
- Customize catering packages to align with client needs and preferences, all while maintaining a business-focused approach.
- Meet and exceed sales targets through a disciplined and strategic sales approach.

Internal Communication
- Maintain open and transparent communication channels with clients, fostering trust and reliability.
- Collaborate closely with the Operations Manager to translate client requests into actionable plans.
- Effective communication to ensure a harmonious flow of information between clients and internal teams.
- Partnering with the Operations Manager to ensure the flawless execution of events, adhering to the standards set during the sales process.

Qualifications/skills required:

- 2-3 years of experience in Events and or/Weddings
- Hospitality background preferred
- Proven track record in sales and client coordination, preferably in the catering or events industry.
- Excellent communication skills,

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