Quality Assurance Specialist

3 weeks ago

Adelaide CBD, Australia Allianz Australia Full time

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**You'll be responsible for**
- Promote a proactive claims file handling culture through peer reviews on claim files, claim processes and call reviews providing effective feedback on claims management, process improvements and customer service.
- Work with claim managers and technical teams in the design and development of initiatives and actions plans that increase and improve technical capability, compliance and mitigate risk.
- Identify opportunities through the Quality Assurance program to increase efficiency, minimise claim costs and reduce process waste
- Promote a collaborative environment that fosters continuous improvement through the Quality Assurance program including feedback, training and process review.
- Improve overall General Insurance Claims code compliance through proactive management of Code diaries and review of the Code risk report, undertaking sample customer centric and partner centric claim reviews.
- Support the claims in times of crisis - such as catastrophe events - in lodgement of claims and supporting claims activities.

**About you**
- Experience in a claims management or quality assurance role within a complex, matrixed general insurance or financial services organisation
- Extensive knowledge of claims handling and claims settlement processes
- Knowledge of and exposure to risk and compliance management principles
- Strong attention to detail - ability to complete tasks with thoroughness and accuracy
- Ability to quickly identify errors or inconsistencies with information
- Strong communication and interpersonal skills with the ability to build relationships with all stakeholders
- Ability to manage internal client expectations to ensure matters are appropriately triaged and dealt with

**What's on offer**
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

**About Allianz**

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

**Job Level**:
Professional

**Location**:

- Adelaide, SA, AU, 5000**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
36038

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