Service Delivery Officer

3 weeks ago

Morwell, Australia Aussie Broadband Full time

**Introduction**:
At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We’re proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of ‘Be Good to People’.

Why work for Aussie?

We are Australian operated, local from the ground up and now ranking the 5th largest telco in Australia. We’re fast growing and not slowing down

**Our fantastic culture lives and breathes our values**:

- Don't be ordinary, be awesome
- Think BIG
- No bullsh*t
- Be good to people
- Have fun

Don’t just take our word for it - We have been named one of the top employers in Australia by HRD magazine. We are one in only thirteen 5-star Employers of Choice and on top of this, Aussie is one of only four 5-star employers in its size category (500+)

And not only do we care for our people, but we also support our community through sponsorships, staff-led fundraising programs, corporate donations, generous community service leave for our staff, relief for disaster-affected customers, and much more which can be found here.

The good stuff
- Free internet to the value of $109 per month
- 20% off our Fetch and Mobile services
- Day to day benefits like paid parental leave, employee assistance program
- Celebrating you With monthly rewards and recognition
- Internal training and resources for you to continue to learn, grow and achieve your career goals
- Yearly allowance for amazing Aussie merch
- Discounts at various retailers and gyms

**Description**:
What we are looking for

We are looking for Residential Service Delivery Officers to join our growing team on a permanent full time basis (37.5 hours per week to be worked between a 8am to 8pm, Monday to Friday, and 8:30am - 4:30pm Saturday). This position is based at our Morwell office.

This is a call centre-based position providing support to the service delivery team. Day to day, the role looks like:

- Liaising with customers, sales and technical staff
- Handling inbound calls in relation to customer orders and enquiries
- Assisting procurement to ensure the timely delivery of required equipment for projects
- Managing customer’s contracts and Service Level Agreements
- Performing quality assurance examinations to ensure services meet to our high standards
- Coordinating orders using our provisioning system and intervene manually when required

All entitlements will be in accordance with the Telecommunications Award 2020, and the Fair Work Australia National Employment Standards.

**Skills and Experiences**:
The things that are really (really) important

Experience in data entry and customer service is essential to succeed in this role, and experience within the telecommunications industry or a call centre environment is an advantage Specifically, you must be able to handle customers problems and have the resilience to find them a solution.

You also need to be a clear communicator and be able to converse and explain technical information in an 'easy to understand' manner. Computer literacy is also a must, as you need to type up notes from calls, and use basic software packages etc. If you have this and the ability to work independently and as part of a team, then this role is perfect for you

At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We’re proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of ‘Be Good to People’.

  • Service Delivery Officer

    1 week ago

    Morwell, Victoria, Australia Aussie Broadband Full time

    Introduction:At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We're proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one...

  • Residential Service Delivery Officer

    4 weeks ago

    Morwell, Australia Aussie Broadband Full time

    We are looking for Residential Service Delivery Officers to join our growing team on a permanent full time basis (37.5 hours per week to be worked between a 8am to 8pm, Monday to Friday, and 8:30am - 4:30pm Saturday). Based at our Morwell office, this is a call centre-based position providing support to the service delivery team. - At Aussie Broadband we...

  • Service Delivery Officer

    3 weeks ago

    Morwell, Australia Aussie Broadband Full time

    We are looking for Residential Service Delivery Officers to join our growing team on a permanent full time basis (37.5 hours per week to be worked between a 8am to 8pm, Monday to Friday, and 8:30am - 4:30pm Saturday). Based at our Morwell office, this is a call centre-based position providing support to the service delivery team. - At Aussie Broadband we...

  • Service Delivery Officer

    4 weeks ago

    Morwell, Australia Aussie Broadband Full time

    **Introduction**: At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We’re proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is...

  • Residential Service Delivery Officer

    3 weeks ago

    Morwell, Australia Aussie Broadband Full time

    Known internally as Residential Service Delivery Officer, we have a great opportunity for you to join our team in a swiftly-moving, phone-based environment. Based in our Morwell office. - At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves...

  • Residential Service Delivery Officer

    1 week ago

    Morwell, Victoria, Australia Aussie Broadband Full time

    We are looking for Residential Service Delivery Officers to join our growing team on a permanent full time basis (37.5 hours per week to be worked between a 8am to 8pm, Monday to Friday, and 8:30am - 4:30pm Saturday).Based at our Morwell office, this is a call centre-based position providing support to the service delivery team. At Aussie Broadband we see...

  • Residential Service Delivery Officer

    1 week ago

    Morwell, Victoria, Australia Aussie Broadband Full time

    We have a great opportunity for you to join our team in a swiftly-moving, phone-based environmentYou can be based at either our Dandenong or Morwell office. At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it because it means our team can bring their whole selves to work, and that we can better...

  • Client Services Officer

    1 week ago

    Morwell, Victoria, Australia Latrobe Community Health Service Full time

    Join a not-for-profit health care provider who is getting back to what matters Inclusive team environment that is passionate about supporting the community $ per hour Why Latrobe Community Health Service? At Latrobe Community Health Service, we aim to prevent health problems through information and awareness, and to intervene sooner through the...

  • Service Access Officer

    7 days ago

    Morwell, Australia Latrobe Community Health Service Full time

    Applications open until position is filled - Located in Morwell or Warragul, Part-time, Permanent (0.8EFT)_ - Join a not-for-profit health care provider who is getting back to what matters - Do you have previous experience with the health or community sector, and a passion to support our community? - Make a difference to those within our community - At...

  • Service Access Officer

    1 week ago

    Morwell, Victoria, Australia Latrobe Community Health Service Full time

    Applications open until position is filled Located in Morwell or Warragul, Parttime, Permanent (0.8EFT)_ Join a notforprofit health care provider who is getting back to what matters Do you have previous experience with the health or community sector, and a passion to support our community? Make a difference to those within our community At Latrobe Community...

  • Service Improvement Officer, Business Delivery

    3 weeks ago

    Morwell, Australia Department of Families, Fairness and Housing Full time

    THE ROLE The Service Improvement Officer provides support to the staff development and quality customer service of the Housing Call Centre (HCC). The Service Improvement Officer is responsible for conducting service improvement assessments on the work of Housing Customer Service Officers (HCSO's) in obtaining results on work performance. The service...

  • Service Improvement Officer, Business Delivery

    1 week ago

    Morwell, Victoria, Australia Department of Families, Fairness and Housing Full time

    THE ROLEThe Service Improvement Officer provides support to the staff development and quality customer service of the Housing Call Centre (HCC). The Service Improvement Officer is responsible for conducting service improvement assessments on the work of Housing Customer Service Officers (HCSO's) in obtaining results on work performance. The service...

  • Regional Assessment Service

    1 month ago

    Morwell, Australia Latrobe Community Health Service Full time

    Join a not-for-profit health care provider who is getting back to what matters Opportunity to work remotely upon completion of orientation  Competitive Salary + Salary Packing * Please note, this is an Expression of Interest only* Why Latrobe Community Health Service? At Latrobe Community Health Service, we aim to prevent health problems through...

  • Regional Assessment Service

    3 weeks ago

    Morwell, Australia Latrobe Community Health Service Full time

    Join a not-for-profit health care provider who is getting back to what matters Opportunity to work remotely upon completion of orientation  Competitive Salary + Salary Packing * Please note, this is an Expression of Interest only* Why Latrobe Community Health Service? At Latrobe Community Health Service, we aim to prevent health problems through...

  • Administration Support Officer

    1 week ago

    Morwell, Australia Latrobe Community Health Service Full time

    Join a not-for-profit health care provider who is getting back to what matters Work in a fun and supportive environment Rewarding and meaningful administration role $36.5658 per hour At Latrobe Community Health Service you’ll be part of a positive and passionate workplace. We’re dedicated to providing you with career opportunities through work that...

  • Business Customer Delivery Officer

    3 weeks ago

    Morwell, Australia Aussie Broadband Full time

    As a Business Customer Delivery Officer, you’ll play a key role in supporting delivery of services to our business and enterprise customers. - At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent...

  • Regional Assessment Service

    1 week ago

    Morwell, Victoria, Australia Latrobe Community Health Service Full time

    Join a not-for-profit health care provider who is getting back to what matters Opportunity to work remotely upon completion of orientation Competitive Salary + Salary Packing * Please note, this is an Expression of Interest only* Why Latrobe Community Health Service? At Latrobe Community Health Service, we aim to prevent health problems through...

  • Business Customer Delivery Officer

    1 week ago

    Morwell, Victoria, Australia Aussie Broadband Full time

    As a Business Customer Delivery Officer, you'll play a key role in supporting delivery of services to our business and enterprise customers. At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it because it means our team can bring their whole selves to work, and that we can better represent our...

  • Project Officer

    1 week ago

    Morwell, Victoria, Australia Latrobe Community Health Service Full time

    Applications open until position is filledLocated in Morwell, part-time, fixed term opportunity Join a notforprofit health care provider who is getting back to what matters Build your project portfolio- $ per hour and the full optional benefit of salary packaging.Why Latrobe Community Health Service?At Latrobe Community Health Service, we aim to prevent...

  • Client Services Officer

    1 month ago

    Morwell, Australia Latrobe Community Health Service Full time

    Join a not-for-profit health care provider who is getting back to what matters Inclusive team environment that is passionate about supporting the community $32.0053 per hour Why Latrobe Community Health Service? At Latrobe Community Health Service, we aim to prevent health problems through information and awareness, and to intervene sooner...