L2 Microsoft Applications Support Consultant

3 weeks ago

Canberra, Australia Sensei Project Solutions Full time

Posted: 02/05/2023

Closing Date: 30/06/2023

**Job Type**: Permanent - Full Time

Location: Canberra (Remote)

Job Category: Client Care

**About Sensei**:

- We're growing. You won't be the "new person" for long :)
- We're a friendly and fun bunch. We work hard.
- We have high expectations, but we'll make sure we help you meet them.
- We are Microsoft Partners and deeply connected to the Microsoft Product Community.

At Sensei, we celebrate our diverse community and are committed to providing equal employment opportunities for all. People are at the heart of all we do and we truly believe that we are made better by bringing together people with a broad range of backgrounds, perspectives and experiences. We are committed to a respectful workplace that embraces and celebrates diversity, equity and inclusion. We welcome applicants from all backgrounds to apply

**Role Overview**:
Is helping people your bread-and-butter? Do colleagues and clients come your way in need of technical and Microsoft-based expertise? Do you love tackling technical challenges in an exciting, fast-paced environment where no two days are the same?

**What your day might look like (beware, in this job, there is no typical day)**:

- Take on escalations from our L1 team members.
- Help clients with technical challenges they have in using a range of Sensei’s systems, software and solutions.
- Give suggestions, advice and guidance on how to best use their solution.
- Act as the point of support for premium clients who have exhausted their own internal support teams problem solving abilities.
- Educate our clients as they need it, often remotely over the phone or via Microsoft Teams.
- Monitor the health of our client’s solutions, by performing preventative maintenance and “health check” reports.
- Stay ahead of the Microsoft technology curve and provide insights into upcoming technologies or solutions which benefit them.
- Provide an exemplary level of client service and focus, with appropriate support responses and friendly communication.
- Work with the other L2 team members to exemplify leadership capabilities.

**Desired Skills and Experience**:
**Sound interesting? Here’s the key skills set you’ll need to qualify**:

- Outstanding communication skills - you will be someone who’s easy to talk to, a naturally charming individual and can translate technical issues to non-technical people.
- Outstanding listening skills - a key part of the role is listening to the client to *really* understand what the problem is (perhaps not the symptoms they are describing).
- Strong ability to work with clients to calmly, quickly and logically to identify and diagnose issues. This often needs to be done in a short time frame, so strong problem solving and technical troubleshooting skills are vital.
- Superior interpersonal skills especially when it comes to managing client relationships. You have to take ownership of client issues.
- Ability to be resourceful and develop general knowledge base or how-to articles.
- Desire to be a key part of a team, have some fun, and take pride in your work and helping others.

**We are also interested in secondary skills or experience you may have in these areas which you will want to boast about in the interview to stand out amongst the rest**:

- Experience in writing and understanding SQL queries.
- Previous experience in Project Online/Server and Microsoft Project
- Previous experience in Office 365, Dynamics 365
- Previous experience in Microsoft SharePoint Administration and Configuration.
- Experience in PowerShell as it relates to SharePoint or ability to make minor user interface changes in scripting languages such as JavaScript or JQuery.
- Both Microsoft and tertiary certifications are highly desirable for this position.

Values and Benefits

**Interested in applying? Here’s what we value**:

- You’re an honest person and keep your promises.
- You have outstanding written and oral communication skills.
- You deal with change well and are comfortable with working to service level agreement (SLA) deadlines.
- You are not afraid of seeing something new for the first time and picking up the phone with a client to work through it methodically.
- You naturally possess geeky tendencies and are super passionate with Microsoft technology.
- During your interview, you’ll be able to tell us the capital city of Bolivia :)
- You’re a team player and thrive on helping others grow and succeed with you.

** and here’s how we roll at Sensei**:

- Influence the way you work with flexible work arrangements.
- We recognise that life is easier when cash flow is easy. That’s why we’ll pay you weekly - not fortnightly or monthly like other companies.
- We’ll help you support your family - get up to 4 months Paid Parental Leave at full salary for primary carer (not including government-funded parental leave).
- Be mentored and keep learning - grow your career - we want you to be with us for a long

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