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Desktop Support Analyst

2 months ago

Perth, Australia Bankwest Full time

See yourself in our team

Bankwest's Technology & Transformation Division develops and executes all technical change within the organisation; ensuring the strategic leverage of technology to deliver the Bankwest strategy. With the largest IT function in Western Australia, the Division works on a wide variety of technologies and projects with the support of a dedicated team and the Agile methodology. We are striving to be the most productive, agile and customer focused technology & operations team in the world. We want to be known for being vibrant, collaborative, innovative, trusted and courageous. It's how we support the business and achieve our vision.

The Deskside Services Support squad sits within the Digital Workplace Platform - Technology & Transformation. The squad provides a world class level of remote, on-site, and face to face Desktop Support Services to approximately x4000 colleagues across Australia located in Head-offices, Business Centre's and Branch's in metropolitan, country, and rural locations. Deskside Services are also responsible for IT Logistics (ordering of PC hardware and peripherals).

Your role

We're looking for a Desktop Support Analyst who is experienced with working within a blended team environment to build strong relationships with colleagues and external partners and provide a high quality IT support experience with the drive to go above and beyond for every colleague.

We’re interested in hearing from people who:

- Have experience with performing day to day L1 and L2 operational and support activities
- Have the ability to develop and maintain technical documentation and user guides
- Are able to contribute as part of a wider team including assisting in actioning IT Service desk with call backs and self-service tickets, logging of interactions/incidents/fulfilments of Service Requests
- Pride themselves on ensuring Service Level Agreements (SLAs) are met or exceeded through the monitoring and management of alerts, events, and incidents
- Are able to resolve conflict and act in a professional manner, and achieve individual and team performance targets
- Are able to automate processes by developing scripts
- Hold a current/valid Driver’s licence for occasional driving to assist in Branch support

Tech skills

You'll have demonstrated and current experience in:

- Microsoft Windows troubleshooting skills
- Powershell scripting, automation and process documentation
- MS Active Directory management, AzureAD and Office 365
- Modern Workplace mobility management including Intune, SCCM and Autopilot deployment
- Knowledge in Windows Defender & Windows Security
- ITIL V4 cert (preferred)
- Apple/JAMF products (nice to have)

What's on Offer?
- An inclusive team culture that promotes collaboration and innovation at their core
- Amazing development and career progression programs to help you grow
- Flexible working options to support your emotional and mental well-being

Sidekick

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Advertising End Date: 28/03/2023

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