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Injury Management Coordinator

4 months ago

Docklands, Australia Australian Pharmaceutical Industries Full time

Since our humble beginnings in 1910, we’ve grown from a small co-operative of three pharmacies to a national organisation and one of Australia’s leading health, beauty, and wellness companies.

Wesfarmers Health includes 73 company-owned Priceline stores, 396 Priceline pharmacy franchise stores and 89 Clear Skincare clinics and is also a wholesale distributor of pharmaceutical goods. In 2023, the Health division expanded its digital and medical aesthetics offering with the acquisitions of telehealth provider InstantScripts, as well as the SILK Group, who operates a network of around 140 wholly-owned, joint venture and franchised clinics. The division employs more than 3600 team members.

**About the role:
Our Safety, Health & Wellbeing Team (SH&W) play a key role in supporting our primary strategic goal; a Safer Place to Work Every Day. Our injury management approach is based on best practice early intervention, and we are looking for a passionate Injury Management Coordinator to join the Safety Health & Wellbeing Team at our Support Office in Docklands in a 15 month maternity leave max term contract role.

Wesfarmers Health has a strong safety culture, which is achieved through collaboration with the business and key to your success, will be your ability to build strong rapport with internal and external stakeholders at all levels.

Reporting to the Injury & Wellbeing Manager, as an Injury Management Coordinator, you will be responsible for implementing our early intervention approach and providing strategic guidance to business units. In this role, you'll be responsible for managing claims effectively and cost-efficiently while also developing strategies to enhance both Physical and Mental Wellbeing across our organization. This is a great opportunity to join a proactive and supportive team, while gaining exposure to self insurance and national WorkCover legislation.

**What you’ll do:
- Managing end to end Return to Work and Injury Management processes.
- Providing strategic guidance and technical expertise to business units regarding Injury Management and Workers Compensation claims.
- Implementing early intervention strategies to achieve timely and sustainable return to work outcomes, for both work related and personal conditions.
- Driving reduction of claims costs impacting premium, through strategic intervention, continuous improvement, and proactive injury management.
- Developing, coaching and educating Managers and Supervisors in best practice and first response injury management.
- Ensuring compliance and promotion of all occupational health and safety policies and procedures.
- Achieving compliance in all aspects of administration and reporting, including processing accounts and weekly compensation payments. Supporting the S&W Team in delivering safety and wellbeing projects in line with our Operational Plan.

**What you’ll bring:
- Minimum 2 years’ recent injury management experience at either an employer/insurer/consultancy environment.
- Appropriate qualification as a Return to Work Coordinator.
- Demonstrated experience in early intervention and proactive injury management.
- Ability to work in a fast paced and dynamic environment.
- High attention to detail and ability to engage with stakeholders.
- Current Drivers Licence with own vehicle.
- High Level of computer literacy/proven experience using computerised claims and injury management information systems including Microsoft Word, Excel and Outlook. Tertiary qualification in Allied Health or Mental Health First Aid accreditation - preferred.

**Why us?
- A fantastic work culture based off our four Ways of Working - Be well, Show You Care, Make it Better and Act Now.
- Flexible hybrid working that is balanced with our organisational need to create connections and enable collaboration.
- Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group.
- Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline and Clear Skincare Clinics.
- ‘We Love Your Work’ recognition program. Team members can recognise their peers, team or other business units, with winners taking part in our annual awards.
- Novated leasing options with discounted onsite parking.
- Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year.
- Beautiful outdoor terrace for work and recreation.
- Food, coffee and health & wellbeing facilities onsite including a fully equipped gym. Dedicated end of trip facilities (cycle racks, showers, lockers).

**_Aboriginal and Torres Strait Islander Applicants _**
- Our vision is to stand as the employer of choice for Indigenous Australians, reflecting our dedication through a substantial investment aimed at attracting, empowering, and retaining Aboriginal and Torres Strait Islander personnel throu