CRM Coordinator

4 weeks ago

Strathpine, Australia Super Retail Group Full time

An opportunity to work for one of Australia's Top 10 ASX listed retailers
- Work in a positive and supportive environment
- Flexible working, hybrid environment

About Us:
Super Retail Group is one of Australasia’s Top 10 ASX listed retailers housing 4 iconic brands: BCF, Macpac, Rebel and Supercheap Auto. Led by our CEO & MD Anthony Heraghty (winner of the Australian Retail innovators 2021 Inspiring Retail Leader Award) our group purpose is to inspire our customers to make the most of their leisure time. With support offices in Brisbane, Sydney and Christchurch our network extends to over 670 retail stores with more than 12,000 team members across Australia, New Zealand and China.

Your new team:
Super Retail Group Customer Relation Management (CRM) Team partner with business stakeholders to plan and deliver exceptional customer experiences through digital communication to our loyalty database. This includes prioritising key elements throughout the EDM process to ensure our customers receive key communication at the right time and place.

About the role:
The CRM Coordinator is responsible for efficiently and effectively, creating, executing and reporting CRM direct marketing campaigns across the Group. This includes creating customer segmentation, campaigns and Electronic Direct Mail (EDM). Additionally, the CRM Coordinator will contribute to the overall customer experience by creating and deploying customer journeys to ensure the customer is at the forefront of direct marketing decisions.

Day to day responsibilities will include:

- Executing CRM campaigns in line with agreed brand marketing plans
- Segmenting customer databases in line with campaign requirements and maintaining data accuracy
- Ensuring that CRM customer data management complies with the SPAM Act, Privacy Act and Group Privacy Policy
- Ensuring timely and accurate reporting is available to all brands

About you:

- You will be able to demonstrate strong stakeholder management skills with proven attention to detail
- You enjoy making decisions based on analysing data and either have a demonstrated understanding of programming languages used in web-based services (HTML, CSS, SQL) or want to build your skill set in this area
- Well-developed organisational and time management skills coupled with ability to multi-task
- Solid Excel skills with the ability to work with large datasets

What’s on offer?
- Flexible work arrangements, hybrid set up between the office and home
- Commitment to your professional development with ongoing opportunities for progression
- Generous Team Member Discounts across all Super Retail Group brands
- Perks Program including discounts on health and well-being, entertainment, travel and accommodation and more

Our Culture of Inclusion

Your Application

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