CRM Coordinator

2 months ago

Strathpine, Australia Super Retail Group Full time

Super Retail Group is the proud owner of four iconic brands: Supercheap Auto, rebel, BCF and Macpac, and is one of Australia and New Zealand's largest retailers._ _The talent of our teams and their passion for providing an experience which inspires and enhance our customers’ leisure time drives our culture of innovation and opportunity._

**ABOUT THE ROLE**

Super Retail Group Customer Relation Management (CRM) Team partner with business stakeholders to plan and deliver exceptional customer experiences through digital communication to our loyalty database.

The CRM Coordinator is responsible for efficiently and effectively, creating, executing and reporting CRM direct marketing campaigns across the Group. This includes creating customer segmentation, campaigns, and Electronic Direct Mail (EDM). Additionally, the CRM Coordinator will contribute to the overall customer experience by creating and deploying customer journeys to ensure the customer is at the forefront of direct marketing decisions.

**Day to day responsibilities will include**:

- Executing CRM campaigns in line with agreed brand marketing plans
- Segmenting customer databases in line with campaign requirements and maintaining data accuracy
- Ensuring that CRM customer data management complies with the SPAM Act, Privacy Act and Group Privacy Policy
- Ensuring timely and accurate reporting is available to all brands.

**ABOUT YOU**
- You will be able to demonstrate strong stakeholder management skills with proven attention to detail.
- You enjoy making decisions based on analysing data and either have a demonstrated understanding of programming languages used in web-based services (HTML, CSS, SQL) or want to build your skill set in this area
- Well-developed organisational and time management skills coupled with ability to multi-task.
- Solid Excel skills with the ability to work with large datasetsBottom of Form

**WHY JOIN US?**
- You’ll get to join for an organisation with a culture that is driven by innovation and creating awesome experiences for our customers and teams, and will get to work alongside a diverse team across Super Retail Group that is representative of the communities we work in.
- Super Retail Group is a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation holder.
- We are committed to your professional development and will support on-going opportunities for both learning and progression.
- You will get access to generous discounts across all Super Retail Group brands, as well as access to our Perks Programme, including discounts on Health and Wellbeing, Entertainment, Travel and Accommodation and more.

**Our Culture of Inclusion**:

- Super Retail Group is proud to be an equal opportunity employer. We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience._

**How to apply**:

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