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Customer Value Specialist

4 weeks ago

Cheltenham, Australia Bupa Full time

Think beyond a conventional retail store. We encourage you to stamp your own individual style on things. You’ll be surrounded by supportive colleagues and managers that give you the trust and time to interact with customers to deliver health solutions and claim resolutions that mean more to them.
- A career at Bupa is more than just a job. It’s an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives and making a better world, is what inspires us. It’s a promise to our customers to change lives, and our world, for the better. Our people are at the heart of this. It’s their passion, ideas and commitment that will shape a brighter future for both Bupa and our customers._

**The heart of the role**

If you’re the kind of person who loves connecting with customers and would like to help them get the best possible value and benefits from their Bupa Health Insurance, then this role is tailor made for you.

Based in our Southland store and working towards customer growth activities you will be responsible for:

- Providing individual needs analysis for customers in branch, recommending the most suitable products and explaining the value and benefits of these products
- Working within the wider community to develop business and community-based relationships that promote the Bupa brand and products and the acquisition of new members.

Taking a customer needs-based approach, you will also:

- Assist our existing Bupa members in their day to day transactions
- Ensure the customers understand the full value of their health insurance product
- Provide solutions to any identified concerns or unmet needs
- Educate members on all the benefits they can access.

**_ This is a permanent full time position, working 38 hours per week, including some Saturdays on a rotating roster._**

**What you’ll enjoy**

We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures. We can’t think of a better reason to come to work every day than knowing we take the time to care about what’s important to you and your life beyond Bupa.

**Training and connecting**

Dedicated Store Managers support you both technically and emotionally to perform your role. You’ll also have access to classroom training, e-Learning and on-the-floor product, knowledge training, and to our state-of-the-art knowledge base, "Know-It".
- Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply._

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