Customer Service Representative

2 weeks ago

Perth, Australia Commonwealth Bank of Australia Full time

Customer Service Representative - Perth

**Customer Service Representative / Operations Clerk**
- **Thorough training program to kickstart your banking career**:

- **Access to extensive employee benefits & discounts**:

- **Be part of a collaborative and high-performing culture**

**Full time 38 hours per week**: Monday to Friday 8.30am to 4.51pm

**Do work that matters**

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.

**See yourself in our team**

As a Customer Service Representative in our 95 William St Branch you'll be:

- Responding to customers transactional banking needs, delivering a seamless customer experience
- Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX
- Completing financial health checks to assess customers' needs, identify any changes or needs for specific products or services
- Assisting with Cash/ATM procedures
- Educating and demonstrating of our in-branch technology and digital banking options for customers
- Adhering to the Bank's processes and procedures, including accurately reconciling transactions, reviewing customers' financial positions & championing our strong risk culture
- Responsible for Services IDMS/ATMs/CEM
- Counting Quickcash Bags
- Responsible for IDM retract and Cash batch errors

**We're interested in hearing from people who have**:

- A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position
- A genuine interest in improving the financial wellbeing and lives of our customers
- The ability to ask the right questions, respond to customers' needs and refer them to the relevant team members in order to better serve their needs
- Excellent communication skills & willingness to contribute to a collaborative culture
- Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions

'Aboriginal &/or Torres Strait Islander people encouraged to apply'

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 06/05/2024

Job ID REQ209569

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