Software Implementation Consultant

9 months ago

Melbourne, Australia Cybertill Limited Full time

**The Role**:
**What you will do**:
**Software Implementation Consultancy**
- Working closely with the Project Manager and project stakeholder team, and following the Solutions Framework approach you will start to establish a high level time line for each of your working sections
- You will be responsible for planning your own diary and ensuring that you have given enough time to complete all stages
- Using your in depth knowledge of the Cybertill Charity/Retail Store product alongside your extensive experience working in the Charity and General Retail sectors you will plan and conduct Discovery sessions to review your customer’s key processes and determine whether there are any gaps in their requirements and the Charity/Retail Store software
- You will collate those gaps onto a Gap Analysis and feed this information back to Cybertill key stakeholders. You will use your operational experience to provide feedback on retail best practise
- You will be responsible for the upkeep of the Gap Analysis, BPL, BGL and AGL requirements.
- Where necessary, you will document business process flows to demonstrate your understanding of the customer’s processes and to be used for the foundation of the Business Requirements Documentation
- Using your understanding of the customer’s needs and our software you will start driving Change Management within the customer’s operation to help them adapt to the future use of our system
- You will work with the customer’s key stakeholders to complete BRD’s (Business Requirements Documents) for each of the agreed Gaps. These documents will then form part of the Product team’s Product design and Functional Requirement Documents
- You will then configure the customer’s Charity/Retail Store database to be used in knowledge transfer and UAT to try to close as many gaps as possible and to facilitate effective use of our system across the customer’s organisation
- You will help the customer importing static data into their database
- You will work closely with the Product team to ensure the operational needs of the customer continue to be met by any new bespoke software. Working with the Agile method of software design you will be involved with review of Epics and Stories that come out of the design process
- Where needed, you will write interface and reporting specifications to allow Charity/Retail Store to interact with the customer’s existing software e.g. Finance, warehousing and online channels to maximise their potential
- You will design an end to end Charity/Retail Store Software Solution ensuring the key stakeholders are involved in each of the key areas
- Through Process Review and Knowledge Transfer sessions, you will demonstrate the Software Solution to the customer to make sure your understanding of their business is correct and the solution works for them
- You will carry out multiple knowledge transfer sessions to ensure the customers stakeholders understand how to use the software so they can carry out UAT
- Work with the customer to get the final sign off of the Software Solution
- Where necessary, you will be on site and be available as triage for the UAT sessions, ensuring the customer gets a prompt response to any queries during the UAT stage
- Agree the training model to be used (Train The Trainer, Standard Model or non-standard approach) and plan accordingly
- Design course material, scripts, handouts, manuals, quick reference guides and eLearning courses to enhance the training delivery as agreed with the customer
- Design and carry out training courses for Head office and administration users, mid-management and store operators or for customer’s own training resource to cascade if using a TTT approach
- Collate feedback from Pilots and adjust Software Solution and documentation if applicable
- Creating cut over plans to ensure no data gets duplicated or missed during the “Go Live” stage
- Either Handover to the Lead Trainer or possibly deliver the Manager training yourself
- Create Training Needs Analysis to map out the Manager training delivery process as agreed in the Software Solution
- Deliver Training sessions according to the agreed model and if applicable provide feedback to Retail Heads
- Provide Pilot / Go Live support in stores
- Review feedback & complete lessons learnt documentation; this will be fed back to the business to help improve the next customer’s experience.
- Work with Customers to help them optimise their system use and achieve the best possible ROI
- You will review their activity with our Service Desk, and look for trends and themes which can be reviewed with the customer for opportunities to improve their system use/knowledge and reduce the need for operators to seek assistance
- You will provide regular reports on call activity and analysis
- You will assist customers with the implementation of any future software add-ons
- You will assist customers with any change management they may be undertaking/recommended

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