System Development Manager, Aws Availability

3 weeks ago

Sydney, Australia Amazon Support Services PtyLtd Full time

BS in Computer Science or other technical degree.
- 5+ years of direct experience with cloud hosting technologies (AWS, Azure, etc.
- 5+ years experience managing an engineering team operating at scale.
- Deep understanding of infrastructure delivered through the software development lifecycle in an API-enabled environment - including agile development, software /patterns, and modern cloud services.
- Architect, implement, support, and evaluate tools and services with a security, scalability, and performance mindset
- Ability to handle multiple competing priorities in a fast-paced environment
- Ability to interact with and influence people at all levels.
- Excellent written and verbal communication skills and ability to get ideas across to the team, peers and customers.

AWS is seeking an experienced Systems Development Manager for the Availability team. We need a strong operations leader to push the team to the next level. In AWS Availability, we make a difference by working across the breadth of Amazon in understanding and reducing impacting incidents as well as building software to improve incident management capabilities. Our engineers will run incidents, and use data from those experiences to understand what patterns and practices enabled that incident to occur. This information can then be used to identify trends, and be the champions of the work required to make changes across the company. The mission of AWS Availability is to reduce the duration of any impacting incident, and reduce the number of incidents through operational risk reduction and smart code.
As a Systems Development Manager, you will provide exceptional leadership & management needs for our growing number of Engineers. A love for operational excellence, working with new technologies and pushing the envelope on existing technology is required.

Key job responsibilities
Define and Drive Business Priorities
You will be a key contributor and owner of the direction of the global Availability team. This includes defining strategic goals for the team; participating in defining, planning, and documenting key projects and initiatives; tracking progress of initiative outcomes against goals; and ensuring that the team remains unblocked and focused during the regular sprint cadence.

Performance Management/Team Health
You will own all facets of performance and career management for the team. You will be expected to provide both technical and ‘soft skill’ mentoring in order to maintain a well-rounded, world class organization. This includes project management, quality audits and coordination of training sessions with senior-level engineers as well as day-to-day oversight of the team.

Recruiting and Hiring
You will take the lead in hiring quality personnel who not only fit the needs of the current organization but will allow the team to scale with platform and service growth.

Incident/Change Management
You will be the point of contact for enquiries regarding engagement processes and issues within the AWS platform during your team’s coverage. Responsibilities include delegation of emergent engagement issues to team members, driving initiatives regarding improvements to existing tools & processes and providing feedback on new practices & procedures in order to scale with the rapid expansion of the Amazon platform and customer base.

Sydney, NSW, AUS
- Strong understanding of fundamental operational best practices such as monitoring, alerting, deployment and change policies (ITIL a plus)
- Experience running agile frameworks or other workflow methodologies in an DevOps setting.
- Experience dealing with customers during issue resolution and operating under pressure.
- Routine communication of status to senior management
- SLA definition and refinement
- Goal-setting for reduction and elimination of customer facing defects
- Participation in post-mortem analysis, including ensuring a high quality bar for analysis and follow through of consequent action items

**Acknowledgement of country**:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

**IDE statement**:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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