AWS Incident Response Support Engineer, AWS Incident Response

1 month ago


North Sydney, Australia Amazon Support Services Pty Ltd Full time
AWS Incident Response is at the heart of high availability of Amazon Web Services. We make customer impacting events shorter and less frequent by providing large scale event and incident management. Our automated tooling quickly identies the cause of an issue and helps mitigate its impact, and much of our engineer time is spent on projects to improve the tooling and automation. We also provide manual incident management for AWS and other Amazon groups, directing the resolution of an issue with service teams, and diving deep into those events to drive improvements to the tooling. It's an exciting time to join our team as we are rapidly growing and expanding our oerings.
As a Senior Support Engineer on the TechOps team your mission is reducing the duration, frequency, and impact of issues within the AWS and Amazon infrastructure. You will direct the resolution of high visibility incidents by leading conference calls and teams across the globe. You will mentor others, helping them grow their incident management skills. You'll dig into data to identify trends, and will propose and drive projects so that the next event is shorter or avoided entirely. Your work will make an impact across all of AWS with executive level visibility. If interested, you'll also have the opportunity to grow your coding skills by taking on development projects matched to your ability level. If you're looking for a team with great growth potential and an opportunity to make a huge impact, this is the team to join.

Key job responsibilities
• Drive the resolution of large scale customer impacting issues as part of a team rotation, including some weekends and holidays
• Identify and troubleshoot recurring platform issues and own projects to drive improvements
• Participate in Agile sprints to evolve business processes and technologies
• Create and review documentation; design new standard operating procedures
• Mentor peers in your areas of technical and operational strength

We are open to hiring candidates to work out of one of the following locations:

Sydney, NSW, AUS

BASIC QUALIFICATIONS

- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings
- 3+ years of technical support experience

PREFERRED QUALIFICATIONS

- Knowledge of UNIX/Linux operating system

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:


  • Sydney, Australia Amazon Full time

    DESCRIPTIONAWS Incident Response is at the heart of high availability of Amazon Web Services. We make customer impacting events shorter and less frequent by providing large scale event and incident management. Our automated tooling quickly identies the cause of an issue and helps mitigate its impact, and much of our engineer time is spent on projects to...

  • Operations Associate

    1 month ago


    Sydney, Australia AWS Australia Pty Ltd Full time

    4+ years of technical support experience AWS Managed Services is designed to accelerate cloud adoption, it simplifies deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such...


  • Sydney, Australia Latitude IT Full time

    Collaborative, supportive, Values driven environmentGreat coffee (and a variety of tea) and fresh fruitAvoid the traffic: we are outside the CBD and close to public transportEnhance cyber threat monitoring and incident response strategies.Coordinate intelligence sharing efforts across divisionsSupport the improvement of incident response capabilities and...


  • Sydney, Australia Commonwealth Bank Full time

    _We are one of the largest Cyber Security teams in the Southern Hemisphere _ - _Together we will build tomorrow’s bank today, using world-leading engineering, technology, and innovation _ **See yourself in our team** The Cyber Security team protects the bank and our customers from theft, losses and risk events, through effective and proactive management...


  • North Sydney, Australia Talenza Full time

    Role Overview: As a Senior Cloud Engineer specializing in AWS, you will play a pivotal role in architecting, designing, and implementing fully public cloud environments. You will be responsible for leveraging your deep understanding of AWS services, particularly within a public cloud context, to drive successful migrations, optimize infrastructure, and...


  • Sydney, Australia Pyramid Global Technologies Full time

    About the job AWS & Devops Developer Primary is AWS Sound AWS hands-on knowledge and prior experience in creating and deployment of AWS applications. ...


  • Sydney, Australia CrowdStrike Australia Pty Limited Full time

    ​​#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a...


  • Sydney, Australia Halcyon Knights Full time

    Higher Education Opportunity - 6 Month Contract - Sydney **Cyber Security Incident Response Analyst** *** Are you passionate about defending against cyber threats and safeguarding critical information assets? Do you have a deep understanding of cyber security practices and technologies? If so, we invite you to join our client’s team as a Cyber Security...


  • Sydney, Australia Healthdirect Australia Full time

    This role focuses on critical incident and business continuity management. - Grow with an organisation dedicated to helping Australians improve their health. - Sydney based role in our Haymarket office, near Central station - Hybrid working **About us** Healthdirect Australia is a government-owned, not-for-profit organisation who works with purpose and...

  • SOC Analyst

    4 weeks ago


    Sydney, Australia Talent International Full time

    **Job Details**: **Location** Sydney **Salary** + Super + Benefits **Job Type** Full Time **Ref** BBBH102910_1686894656 **Contact** Catherine Wiggett **Posted** about 2 hours ago We have a newly created opportunity for a Security Operations Centre Analyst to step up into an Incident Commander role as part of a growing Global Cyber Information...


  • North Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    As a Partner-Led Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of Partner-Led enterprise support customers in building applications and services on the AWS platform.Key job responsibilities- You’ll build solutions, provide technical guidance and advocate for the...


  • Sydney Eastern Suburbs, Australia Robert Half Full time

    Join this large & recognisable global firm in a newly created role to lead the execution & coordination of IR processes, automation, and cloud IR. - Newly created role in a well-known global firm - Lead CSIRT activities in the region - Full time permanent role | Hybrid working **THE COMPANY** This large and well-known organisation employs more than 70,000...

  • Aws Administrator

    1 month ago


    Sydney, Australia Delivery Centric Technologies Full time

    **Title - AWS Administrator** **Location - Sydney** **Type - Permanent** **Job description** Hello everyone, We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solution skills, who are ready to take challenges and test their skills to provide the best solutions. We are...


  • Sydney, Australia Amazon Web Services Australia Pty Ltd - D81 Full time

    7+ years experience in Communications, Public Relations, or a related field - 5+ years of experience supporting senior executives - Experience working within the business-to-business technology sector - Bachelor’s degree in Communications, Marketing, or a related field AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue,...

  • Service Manager

    4 weeks ago


    Sydney, Australia AC3 Full time

    Develop your career in a leading Australian owned MSP - Voted #4 Best Place to Work in Australia - Largest Australian IT Service Provider for NSW Government **About the company** At AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned ICT...

  • Senior .Net Developer

    4 weeks ago


    Sydney, Australia Randstad Australia Full time

    We are looking for a number of experienced .Net developers for a long term contract based in Sydney with a large Australian company.The right candidate for this role will have strong project based experience working on the Microsoft .net stack and be familiar with the full software design life cycle. They should have experience in designing, coding, testing...


  • North Sydney, Australia Amazon Support Services Pty Ltd Full time

    Are you interested in building hyper-scale services in the cloud? Are you interested in embarking the journey of building the next generation database systems and creating an impact on its hundreds of thousands of users? Do you want to work with world-class, state-of-the-art technologies on a fun, diverse team? Then you want to join the AWS Redshift...

  • Incident Responder

    7 days ago


    Sydney, Australia Commonwealth Bank Full time

    **_You are _**_a problem solver with a strong background in IR and or Security Operations Centre (SOC) _ - **_We are _**_one of the best and most advanced Cyber Security teams in Australia. _ - **_Together we can _**_contribute to protecting the Group, Customers and Community _ **Your business**: The Technology division delivers the Group’s information...


  • North Sydney, Australia Amazon Corporate Services Pty Ltd Full time

    As a Security Engineering manager, you will help build and manage services that drive and automate the mitigation of incident response across all Amazon Web Services (AWS). You will manage software development engineers, security engineers and program managers to develop innovative security solutions at an unprecedented scale. Our services protect the AWS...


  • North Ryde, Australia Oracle Full time

    OCI Incident Response is the first line of defense for maintaining the high availability of Oracle’s cloud. We make customer-impacting events shorter, less frequent, and less impactful by providing large-scale incident management. We are front-and-center in driving down event duration by utilizing our operational experience, knowledge of best practices,...