Workstream Delivery Lead

5 months ago

Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 67679
**Department**: AR Migration
**Division**: Australia Retail
**Location**: Melbourne
About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it buying their home, building a business or saving for things big or small.

Australia Retail is becoming a much more digital, automated and lower cost organisation and has invested heavily in creating our new Digital Bank ANZPlus. With nearly half a million customers on PLUS the Customer Migration Program will super-charge the migration of ~6mil customers to ANZ Plus.

As the Workstream Delivery Lead - Migration you will support the GM Customer Migration and Migration Program Delivery Lead with governance, scheduling and delivery of highly complex changes incrementally, which requires significant, coordinated work across Products, Technology, Servicing, Migration Comms, Employee Comms, Legal, Data, Finance, and Risk, in our legacy Retail business and in ANZx.

You’ll work closely with Stream Leads and the Program Cross Workstream Delivery Lead to develop interdependent plans, establish a delivery cadence, manage interdependencies and schedule, and work tirelessly to remove blockers to migration. You’ll alert the Program to slippages and have your eye on the critical path, providing reporting and paths to green for our senior stakeholders. While the role is aligned to PMO/Governance, your mandate is to outcomes. To this end, you’ll be deeply engaged with delivery partners to improve delivery in addition to ensuring delivery governance/PMO requirements are met. You will additionally [together with peers] be embellishing and improving program governance assisting with identifying and tracking and reporting on key milestones and dependencies, investment funding, risks/issues, and bringing together the multiple streams of the program into one well led delivery vehicle.

You are also expected to balance the principles of Agile delivery with the waterfall nature of a large multi-year Program with complex moving parts. You will lead a team of Scrum Masters [Agile Delivery Leads] who will be allocated according to demand and priority into each stream. You will assist these leads with elaborating plans and running associated small room planning in each workstream and then taking the outputs and working with the cross-workstream lead to integrate these into an integrated plan. The role will also support the Governance lead and assist them with their role to oversee resourcing, demand management, PPM reporting and investment health. The role works closely with the Governance Lead to coordinate IMDO checkpoints requirements as well as enable Streams Leads to manage risks/issues/dependency management effectively and to meet ANZ Delivery Framework (ADF) standards.

Role Accountabilities
Provide Program/milestones tracking, investment oversight, actuals vs forecast, governance.e advice and support to the Migration Governance Lead and Workstream Leads to meet delivery objectives
Work closely with the Migration Cross Workstream Delivery Lead complimenting their big room cros planning planning with your associated small room / detailed workstream planning and heavily elaborated plans in each workstream by bringing those together
Run ideaton / elaboration sessions to flesh out program level delivery risks and support Governance teams with their risk meeting and adhere to risk management guidelines and ensure treatments are updated, tracked and closed out on time.
Update, track, collate artefacts for Change Risk Materiality Assessment/s for the Program and its sub-streams
Facilitate workstream workshops and small room planning and gain input from stakeholders to update dependencies, milestones status, root causes for delays and document path-to-green.
Support the scheduler to maintain baselined plan and track/highlight deviations
Proactively Identify trends or potential slippages and report these to the Leadership Team
Proactively Identify gaps and opportunities to improve reporting governance and investment management
- Driving continuous improvement by coaching them through iteration and test and learn cycles
Problem solving and clearing obstacles
Supporting the Stream leads and Product Owners with breaking down the work - decomposition of goals and maintaining an effective cadence
Ensuring they live agile values and principles and follow the processes and practices that they agreed they would use, and helping the squad continuously reflect on their stated purpose and objectives
Working with other Scrum Masters [agile delivery leads] to support the effective adoption of agile practices and the interface between these and program level waterfall delivery processes.
Fostering a safe and trusting environment where conflicts can be navigated in a healthy way and a ‘speak up’ culture is celebrated
Embedding str

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