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Back of House Assistant

2 months ago

Bankstown, Australia JD Sports Full time

flexible hours

**Who We Are**

Known best as the_ _**_'_**_King of Trainers'_, JD Sports is a leading Multi-Channel Retailer of the biggest and best global Sports Fashion brands across footwear and apparel.

In 2017, JD Sports established itself in the Australian market and has since expanded to over 28 stores across NSW, VIC, QLD and WA.

With over 500 stores in a number of countries throughout Europe, USA, South East Asia and Australasia, we are proud of the fact that we provide our customers with the latest and greatest styles in a world class service environment.

**About the Role**

As a Back of House Administrator, you will be responsible for providing exceptional customer service to create a unique and memorable JD experience by predominately playing a key part in the operations and day to day sales.

The right person will be operationally driven and hold a high attention to detail but also illustrate a great level of energy to keep up with the high demand of customer enquiries.

You will also be responsible for, however not limited to the following duties and responsibilities:

- Assist with deliveries in the stock room and communicate findings with the Back of House team where necessary
- Assist floor sales team with product queries and customer requests, including collecting requested footwear product styles/sizes and with a sense of urgency delivering them to the shop floor
- Ensure Back of House standards are maintained inline with company expectations
- Assist customers with queries, processing sales, returns and gift vouchers
- Assist your Department Managers and share product knowledge with customers
- Work under the guidance and support of your Store Manager and overall team to achieve KPI's and targets
- Ad-hoc tasks as required and upkeeping of general store presentation

**Who you are**
- Previous retail experience with a similar sports fashion retailer
- Highly energetic people person is essential
- Strong operationally with a high attention to detail
- Loves sports fashion brands and is passionate about sharing knowledge with customers
- Shows a sense of urgency and is results driven
- Ability to work in a fast paced team environment
- Ability to work Monday to Sunday including late night trade

Our team will enjoy a fun, fast and supportive work environment where we encourage success and goal achievement, not to mention working with great people and some of the best sport fashion brands around.

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