Product Lead

3 weeks ago


Brisbane, Australia Transport and Main Roads Full time

**Some of your responsibilities will include**: - Champion product strategy through great relationship management to maintain a high-quality customer experience. Oversee the customer experience service/interaction design, customer research, testing and analytics program to design high-quality customer experiences. Lead the product management of the Whole of Government Customer contact platform including collaboration with stakeholders across all government departments to maintain a roadmap, ensure continuous improvement, customer support including on-boarding and training. Have an overview of the operations of the Customer Contact Platform including design, configuration, security, and release management to ensure the relevance, integrity, and availability of the service. Establish and maintain effective relationships with vendor (s) and stakeholders to support the delivery of simpler, clearer, and faster services for Queenslanders. Demonstrate abilities in SaaS / digital product management, including the ability to lead collaborative requirements gathering, develop roadmaps and facilitate the design of services. Proven experience in the development and execution of best-practice customer research, delivering insight into customer needs, expectations, preferences, and experiences; and the design and execution of user experience testing of digital services. Proven experience in stakeholder relationship development and management, including the ability to collaboratively manage and influence across organisation boundaries to align others behind a shared vision. Demonstrate an ability to work in and across multi-disciplinary teams, delivering customer insight in all phases of project delivery. Have excellent interpersonal skills and team management skills that foster trust, teamwork, and cooperation.
Applications to remain current for 12 months.
**Job Ad Reference**: QLD/542863/24
**Closing Date**: Monday, 19 February 2024This work is licensed under a Creative Commons Attribution 3.0 Australia License.



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