Service Manager Somerton

3 weeks ago

Somerton, Australia Velocity Vehicle Group Full time

Fast paced and interesting environment
- Leadership position
- Opportunity to drive performance improvement

**About Us**

Daimler Trucks Somerton offers an unrivalled range of new Mercedes-Benz Trucks, Freightliner Trucks, Fuso Trucks and Buses and is a part of the Velocity Truck Centres. Daimler Trucks Somerton has located just a short drive from the city's CBD in one of Melbourne's key transport hubs.

**About the role**

***
This position will be responsible for the overall management and leadership of the service department to deliver a profitable and proficient service that meets the needs of customers. These outcomes are delivered by building and maintaining a safe and cohesive work environment, adhering to processes that are proficient, and customer-focused, providing a high level of training and knowledge to all staff, and maintaining proficiencies and process optimisation.

Responsibilities include but are not limited to:

- Establishing and driving performance improvement in collaboration with other departments to achieve the dealership proficiency targets and customer satisfaction
- Collaborating with other departments to build and manage customer relationships to understand our customers’ needs in order to deliver to expectations
- Leading team members to create a culture within the Department where personal accountability and a continuous improvement mindset are front of mind
- Leading by example and demonstrating a commitment to a zero-harm safety culture
- Driving and role modelling safe work practices, holding safety toolbox meetings, hazard identification and rectification, maintenance of plant and equipment, completing inspections and leading the WHS committee meetings

**About you**
The successful applicant will have:

- Ability to develop and drive employee performance in service department
- An extensive track record of top service department performance
- Strong leadership experience in building a positive team culture
- Preferably from an automotive industry
- Desire to lead and deliver exceptional customer service
- A high level of personal commitment to safety and compliance with safety requirements
- Superb interpersonal skills, particularly in motivating teams and creating a positive working environment

What can we offer you?
- A competitive remuneration package including base salary and bonus structure
- Coaching and support from industry leaders
- Career development and ongoing training opportunities
- Opportunity to work with globally recognised brands and a growth focused organisation
- A supportive leadership team
- A wide range of employee benefits including novated leases, discounts on private health insurance, discounted banking (including home loans and credit cards) and paid parental leave

Velocity Truck Centres Australia is a subsidiary of Velocity Vehicle Group Australia (VVGA). VVG is a multinational company headquartered in the United States and has been servicing the transport industry for many years both locally and overseas.

With more than 950 employees spread across five states, providing a true national support structure for our valued customers. Our company runs on the 3 pillars of
**Speed, Value and Trust.**

Join us now and continue on our journey, we are seeking talented and enthusiastic people to join our team and build for the future.
- Velocity Truck Centres is an equal opportunity employer that values diversity in the workplace._

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