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Technical-expert
4 months ago
Employment Type
Permanent
Closing Date
12 June 2023 11:59pm
Job Title
Technical-Expert
Job Summary
**Job Description**:
An excellent opportunity has become available for a highly motivated and passionate Technical Expert to join the Managed Networks Team.
The opportunity:
Your key responsibilities and major tasks include, but are not limited to:
- Perform or participate in complex, specialised technical investigations to drive the resolution of incidents in the customers’ network.
- Co-ordinate with service desk, customers, vendors, and all other resolver groups to ensure timely resolution.
- Supporting and taking the lead on the training, upskilling and process improvements within the team
- Diagnose and restore complex issues with the networks, infrastructure, products, and services supplied and operated by Telstra.
- Assist technical support and specialist team members to resolve incidents via first call resolution.
- Analyse incident volumes to determine problem management opportunities that translate to volume reductions.
- Detect and prevent incidents before they occur.
- Aid the development and implementation of new technologies to ensure Telstra leads the ICT industry. (e.g. SD-WAN)
Enough about us, let's talk about you. To hit the ground running we are looking for individuals who can confidently demonstrate the following:
- Hold a minimum of NV1 AGSVA security clearance
- CCNA/CCNP/SD-WAN or similar
- Incident Management Experience
- Proven experience working in the IT industry
- Problem management and interpersonal skills
- Demonstrated experience on process improvements
Our perks & benefits:
- Work-life integration - we understand life happens when you're busy making other plans, so we offer flexibility around where, and when you work.
- 16 weeks paid parental leave for primary and secondary carers.
- Professional development program.
- An epic (free) Telstra mobile phone plan.
- Laptop/Device allowance renewed every 2 years.
- Purchased Annual Leave scheme.
- Discounted Telstra products and services.
- We fully embrace flexibility and choice at Telstra and it’s as unique as you. We believe every role can flex in some way and encourage you to work where, when, and how you are most engaged, safe, and productive. Talk to us about how a role could be flexible for you_
On the cusp of the next technological transformation in the digital world, Telstra has and continues to be at the forefront of local and global innovation. Come disrupt and lead the industry as we build the networks for the future and push the boundaries of what’s possible with technology
We're after the right blend of experience and enthusiasm and look for cultural add, rather than cultural fit. We benefit from the unique gifts and backgrounds of each person in our business and push for diversity of thought in all we do.